Health & Safety Risk Manager

We're looking for a talented individual to join our Risk Team as the Health and Safety Risk Manager, based in Westfield Stratford City. This role is focused on supporting the Head of Risk Management in the effective delivery of the Health & Safety Management System (HSMS), ensuring full compliance with UK statutory obligations and the implementation of industry best practices. A central objective is to achieve the company’s health and safety, fire safety, and environmental goals as outlined in the corporate policy statement. The role also plays a critical part in maintaining the organisation’s certifications for ISO45001 and ISO14001, reinforcing a culture of continuous improvement and operational excellence across all areas of risk management.

What you will be doing… 

Business Development and Planning

• Oversee and update the HSMS in areas of responsibility to ensure it remains current and relevant to achieve legislative and Business requirements.

• Maintain and manage effective risk registers for Westfield Stratford City

• Promote and communicate an industry-leading health and safety culture that supports the continued certification of ISO45001 and ISO140001.

• Achieve complete cohesion and synergies between UK centres on all operational matters and HSMS-related issues

• Deliver annual budgets and long-term forecasting for risk-related expenditure

• Support the HofRM by proposing and delivering key maintenance and capital projects

Policies and Procedures:

• Create a robust strategy for reviews, inspections and audits of the Business operations and reporting findings to General Managers, HofRisk and HSEC as appropriate.

• Assume the centre management lead for risk management audits, environmental audits, insurance inspections and statutory inspections. Ensure all actions arising from audits and compliance visits are closed out within appropriate timescales

• Ensure the centre’s emergency response preparedness, including ensuring adequate and appropriate duty manager cover in centres.

• Overall responsibility for the centre’s day-to-day risk management in line with the corporate H&S policy and the HofRM

• Ensure the centre’s emergency response preparedness, including ensuring adequate and appropriate duty manager cover in centres. (This will include the occasional late evening and weekend Duty work).

• Complete monthly management reports and contribute to the risk management group meeting.

• Engage and manage consultants as necessary to assist with the delivery of HSMS

• Monitor the receipt of Enforcing Authority communications and provide support and advice to the centres on interactions and appropriate responses.

• Ensure all Company risk management procedures and processes are implemented and maintained for health and safety, environmental, emergency response and business continuity with continued alignment between centres.

• Provide advice and guidance to other departments on health and safety policies and processes.

Accident/ Incident Reporting and Claims Management: 

• Ensure that accident/incident reports are completed utilising the appropriate recording systems in operation and assist with claims management process and insurers.

• Manage the administration of the claims management processes, liaise with insurers, conduct rigorous investigations and ensure all relevant evidence is collated and documented and robust

• Monitor and analyse accidents, incidents and claims, identifying and reporting key issues and trends, identifying and implementing corrective actions

Key Stakeholder Relations:

• Ensure the contractor management system is correctly implemented and monitored to ensure only authorised contractors access and work in the centre.

• Review contract works instructed by other departments and provide guidance and advice to ensure compliance with Westfield policies and procedures

• Conduct inspections and audits and ensure that compliance targets for reviews are achieved

• Ensure compliance with insurance and centre policies and procedures in the issuing of permits and instruction of system isolations

• Attend Construction-led pre-start meetings and convey all Centre Risk Management policies and procedures

• Partner with FM to ensure the Fire Safety requirements in relation to the HSMS are achieved through our 3rd party contractor.

• Responsible for the period review and updating of the Centre Fire Risk Assessment in partnership with the FM and HofRM.

Training, Development and Team Support

• Manage the risk management training programme to support the HSMS and continued achievement of applicable ISO certifications ensuring risk management online training targets are achieved.

• Conduct regular Tool Box Talks for centre management employees and provide presentations at team meetings

• Identify and suggest new initiatives which advance the Risk Management framework and enhance the centre’s safety environment

• Partner with the Westfield London Risk Management team to ensure parity and cohesion at all times.

• Identify and introduce new initiatives which advance the HSMS framework and enhance the centre’s safety environment

• Undertake Duty Management responsibilities

• Dotted line management of the Fire Safety Manager

• Dotted line management of the Risk Management Executive

Fire safety

• Responsible for the period review and updating of the Centre Fire Risk Assessment

• Work with stakeholders to plan and execute fire evacuation drills and regular Cause and Effect testing. Report on findings and close out issues and recommendations

• Provide retailers and other stakeholders with appropriate instruction and guidance in regards to fire safety regulations and procedures.

• Maintain the integrity of life safety systems at all times.

• Address fire safety issues reported and where required, escalate to the General Manager, HofRM or statutory authorities where relevant

What skills, experience, and knowledge will you need to be successful? 

• NEBOSH National General Certificate in Occupational Health & Safety or the equivalent. environment

• IOSH Managing Safely

• Crowd Management Training

• Health & safety occupational safety, health and fire safety experience in a retail environment

• Intermediate computer skills in Microsoft programs, also any other relevant Risk Management software packages

• Proven track history of managing employees/ colleagues

Who are we? 

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections. 

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction. 

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. 

Why work for us: 

We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. 

We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. 

Want to know more about what it's like working at URW? Visit our site: https://www.urw.com/join-us/life-at-urw.  

What Matters to Us: 

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. 

We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential. 

We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly. 

Join us and be part of a team that's making a real difference in your local communities!