Become a part of our caring community and help us put health first

The Community Management Professional cultivates the organization's social community through community advocacy programs and active engagement with community members. The Community Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Community Management Professional reduces health disparities and promotes health equity and population health. The CM Professional is responsible for the executing the vision and strategy to address social determinants of health (SDOH) and advance health equity for the state of Louisiana and its Medicaid beneficiaries. The Professional will build and maintain relationships with the Louisiana Office of Public Health, local community-based organizations (CBO), providers, advocacy groups, and other key stakeholders throughout Louisiana to engage communities, address health disparities, and improve population health. The role requires cross-departmental collaboration and will be based in Louisiana.

Responsibilities:

Community Management Professional builds visibility and credibility of the organization's products and services through intentional, consistent, and frequent community engagement. Strategizes methods to scale communities and drive greater connections among community members and engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Community Management Professional will play a critical role in helping to identify and address disparities in health care access, service provision, satisfaction, and outcomes.

Primary responsibilities include:

Oversee, develop, and implement community-based programs, events and activities
Develop and manage event budgets, online and in person registration, and promotion plans.
Maintain the constituent database: create reports, maintain accuracy, enter/download/analyze data.
Build relationships with local organizations, government agencies, and community leaders
Represent the organization at public forums, networking events, and service projects
Collaborate with marketing or communications teams on outreach messaging and materials
Conducts research and analysis to identify community needs and concerns and assists in developing solutions and strategies.
Collaborates with other departments within the organization to ensure community needs are met and initiatives are implemented effectively.

Use your skills to make an impact

Required Qualifications

Bachelor’s degree in communications, public relations, nonprofit management, or a related field
Knowledge of Microsoft Office applications
Excellent verbal and written communication skills with the ability to present to large community groups and provider offices
Must have experience in marketing, community relations, event management, non-profit organizations
Outstanding interpersonal skills and an ability to work effectively as part of a team
Ability to work well under pressure and manage sensitive or controversial subjects with tact, kindness, and professionalism
Must reside in Region 2 which covers Baton Rouge, Louisiana – and be willing to travel 70%

Preferred Qualifications

Event planning and project coordination
Strong communication and public speaking
Community relationship management
Proficiency in Microsoft Office, CRM tools, or volunteer databases

Additional Information

Schedule: Monday-Friday to include flexibility, with covering events nights and weekends.

Travel: 70% to Provider’s offices and to implement community-based programs, events and activities.

Must have a Valid driver’s license with reliable transportation and the ability to travel within the state, as required
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Work At Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is required.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH’s Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (la.gov)

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.