We are seeking an experienced Senior Salesforce Service Cloud Developer to oversee and drive the technical strategy for our Salesforce Service Cloud and Salesforce Loyalty Management platforms.

The Role You Could Play  

You will be instrumental in designing, implementing, and maintaining scalable Salesforce solutions that align with business goals while ensuring the highest level of system performance and user experience.

As the Senior Salesforce Service Cloud Developer, you will be responsible for ensuring the successful delivery of projects, enhancements as well as ensuring the health and stability of the Salesforce platforms. You will also provide Level 3 and Level 4 support to the business, working closely with stakeholders to understand their needs and translating them into effective solutions. A key role within the enterprise, the Senior Salesforce Service Cloud Developer role requires a combination of technical expertise, leadership capabilities, and business acumen.

Some of your key responsibilities include:

Lead the design, development, and implementation of Salesforce solutions, focusing on Service Cloud and Salesforce Loyalty Management
Manage Level 3/4 support, ensuring system stability, performance, and adherence to security, compliance, and patching standards
Oversee development of customizations (Apex, Lightning, automation flows), third-party integrations, and data integrity
Mentor and guide team members, promoting best practices, innovation, and continuous learning
Collaborate with business stakeholders and product teams to translate functional and non-functional requirements into scalable technical solutions
Drive the Salesforce technical roadmap, risk management, vendor evaluation, and system scalability planning
Maintain strong communication with both technical and non-technical audiences, including external partners and vendors
Apply knowledge of ITIL, SLAs, contact center operations, and customer service processes to enhance solution delivery

What You Will Bring

We’re looking for a seasoned Salesforce professional with a strong background in Service Cloud, solution architecture, and cross-functional leadership. You’ll bring technical depth across Salesforce products, hands-on development expertise, and a proven ability to deliver scalable, integrated solutions that meet evolving business needs.

Our ideal candidate has:

5+ years' experience in Salesforce Service Cloud development, administration, and solution architecture
Deep knowledge of Salesforce Service Cloud (Case Management, Omni-Channel, etc.)
Strong skills in Apex, Flows, Lightning Components, Lightning Web Components, SOQL/SOSL, OmniStudio, and automation tools
Experience with complex integrations using APIs, MuleSoft, and data migration tools
Demonstrated ability to produce solution designs and technical documentation
Excellent stakeholder and team leadership capabilities, including mentoring and project delivery
Exposure to Amazon Connect, Einstein Bots, Field Service, and third-party AppExchange integrations
Experience with CI/CD, test automation, and performance/load testing tools
Salesforce certifications and hands-on experience with Salesforce Marketing Cloud and/or Salesforce Loyalty Management highly desirable

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Up to 40% discount

Benefits are subject to company policy, as updated from time to time.

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.  To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careers

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