Specialist, Technology Engineer (Windows Server)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Environment

•  Supporting over 3,000 Windows servers

•  Over 25,000 users

•  Hybrid environment of on premise and multiple external cloud offerings

•  Direct support for various business applications including package software

•  Support monitoring utilizing SCOM

•  Support on call rotation

•  Solve and manage walkup/cases and day to day priority for assigned work

In addition to the skills listed above, the ideal candidate for this role will be able to demonstrate:

• Extensive knowledge and experience with MS Windows Server OS with emphasis on designing and building enterprise scale deployments

• Understanding of network and firewall requirements for server builds

• Images, GPO’s, Secure configuration, and the ability to troubleshoot/support with peer teams ancillary processes such as patching, audit, etc.

• Extensive knowledge and experience with infrastructure automation, enable self-service

• Strong knowledge of PowerShell and PowerCLI      

• Understanding of network and firewall requirements for server builds

• Understanding Physical and Virtual storage with respect to server builds

• Proven change management controls (process)

• Server HA such as clustering, preferred clustering for Windows

Communications

• Ability to provide executive presence and communication

• Ability to manage conversations with customers, vendors, and management not only for daily tasks but also for projects and production outages

• Establish process across teams for technical components and services

• Contribute to process design across teams for technical components and services

• Seen as a leader in technology with ability to teach and influence use cases, designs, and standards - Ex.  Business support, PCI, PII, and technical robustness, knowledge management (technical)

• Past experience leading and supporting a Community of Practice

Skills That Standout

• Demonstrated knowledge of AWS and Azure for Enterprise support/installations

• Certifications: AWS Cloud Practitioner or Azure Fundamental

• Can contribute to POC/New Tech with peer teams across the organization

• Ability to thrive in a team environment that is growing and changing quickly as services adapt  

• Ability to create/manage automation of deployments and process (required)

• Previous experience working within teams utilizing Agile and Lean principles

**This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.**

#LI-TN1

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’re also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities: 

• Creates and implements standard builds/templates for all technology platforms.

• Drives requirements to meet current and future needs, tracks and reports capacity postures.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Analyzes reports and delivery recommendations to remediate capacity issues.

• Implements capacity enhancements.

• Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.

• Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.

• Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.

• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.

• Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

• Provides production support for all technology platforms.

• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and Package Solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.