Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Administrator Investor services

We are seeking a detail-oriented and highly organized Administrator, Investor Services to join our team. This role is responsible for handling a high volume of shareholder inquiries and requests with professionalism, accuracy, and care. As a key member of our investor services team, you will be the first point of contact for shareholders, ensuring that all interactions are handled efficiently and in compliance with regulatory requirements.

This role is hybrid (3 days in the office/week) based in Toronto.

Key Responsibilities:

Respond to a high volume of shareholder inquiries via mail, email, and occasionally by phone.
Co-ordinating and prioritizing incoming email requests including flagging and labelling items for escalation or immediate action. Identifying and informing management of complaints as well as trends and opportunities to improve service levels.
Review and process various legal documents such as powers of attorney, trust agreements, wills, and death certificates to support shareholder transactions.
Accurately update shareholder records in internal systems.
Developing a thorough knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances that affect the security holders especially transfer requirements.
Maintain compliance with regulatory and internal policies and procedures.
Liaise with internal teams to resolve inquiries and ensure timely processing of shareholder requests.
Provide excellent customer service while balancing the need for accuracy and compliance.

Must Have(s):

Previous experience in customer service, financial services, legal administration, or a related field is preferred.
Strong understanding of legal documents (e.g., POAs, trusts, estate-related documents).
Excellent written and verbal communication skills.
High attention to detail and strong organizational skills.
Ability to handle sensitive information with discretion and professionalism.
Comfortable working in a hybrid environment with a minimum of 3 days/week in the office.1 to 3 years of experience in a similar role or industry.
Proficient in Microsoft Office suite/Google required

Nice to Have:

Bilingual in French and English an asset

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.