Senior Manager, Solution Engineering– Austin, TX (Hybrid)

Are you ready to help modernize a software engineering organization that develops products to connect millions of users globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Manager, Engineering!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

Senior Manager Engineering plays a pivotal role in leading and developing an engineering team, ensuring successful delivery of technical projects, and aligning technical strategy with broader business objectives.

You will have strong technical knowledge to guide, mentor and lead the teams. Lead technical design initiatives ranging from roadmap approach to new technology adoption. Manage, mentor, and foster the growth of software engineers, including hiring, performance management, and career development. Oversee the entire software development lifecycle, from defining project scope and requirements to resource allocation, task assignment, and ensuring timely and high-quality delivery within budget. Foster a culture of innovation, experimentation, and continuous learning within the team, keeping up with industry trends and emerging technologies. Collaborate closely with business leaders, product management and other cross-functional teams to define road maps, prioritize features, and ensure engineering initiatives align with business goals. Ensure operational excellence by establishing a DevOps mindset ensuring applications are highly available and secure.

Role Responsibilities

Plan and execute engineering projects with strong technical leadership and decision-making

Oversee the entire software development lifecycle, from defining project scope and requirements to resource allocation, task assignment, and ensuring timely and high-quality delivery within budget. Provide technical guidance, drive architectural decisions, and assess the feasibility of technical solutions, ensuring adherence to best practices and coding standards.

Stakeholder partnership with Collaboration and communication

Collaborate closely with product management and other cross-functional teams to define roadmaps, prioritize features, and ensure engineering initiatives align with business goals. Effectively communicate technical concepts and project updates to both technical and non-technical stakeholders (including business leaders, product managers, designers, quality assurance professionals, and senior leadership), facilitating collaboration and alignment across teams.

Innovation and continuous improvement along with technical debt management

Foster a culture of innovation, experimentation, and continuous learning within the team, keeping up with industry trends and emerging technologies. Strategically managing technical debt, balancing long-term technical vision with immediate project deliverables.

Foster Operational excellence ensuring secure and available applications

Ensure operational excellence, including managing application support teams, deployments, and incident management. Foster a culture of DevOps SRE mindset adopting AIOPS and various industry standard tools to ensure applications are available and secure

Role Requirements

Bachelor’s degree in computer science, software engineering, or a related field (master’s degree preferred) or equivalent work experience.
5+ years of extensive technical experience in software development, including 3+ years of leading and managing teams.
Strong technical background with expertise in relevant technologies, such as: Java, Architecture, Cloud, Infrastructure, and Software Development. Proficiency in software development methodologies, such as Agile and Scrum.
5+ years of professional experience utilizing SOAP/REST building APIs; professional experience utilizing modern technologies and integration architecture disciplines including hybrid cloud, APIs, streaming technologies, event-driven systems, self-service data platforms, and analytics to meet business needs, troubleshoot applications and provide implementation utilizing best practices to development.
2-3+ years’ professional experience utilizing Docker, Kubernetes, Postgres and Capella. Utilizing data structures, design patterns, Java, C#, Rest, Spring Boot, Spring Cloud, Hibernate, Spring batch, and Kafka. Experience utilizing CI tools including Cloudbees, CD tools including Spinnaker, Jenkins, SonarQube analysis, CheckMarx, XRAY, and Swagger, AWS services API Gateway, Fargate, EC2, ALB, NLB, S3. Utilizing Python and creating DAGs in Apache Airflow and professional experience utilizing Dynatrace, Opensearch, Splunk, Service Now, Snowflake to create dashboards and monitoring alerts.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving, analytical, and strategic thinking abilities.
Experience with hiring, mentoring, and developing engineers.
Demonstrated ability to manage multiple projects, prioritize tasks, and make data-driven decisions.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $140,000 – $170,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

Flexible Time off

Medical, Dental and Life Insurance

Tuition Assistance Program

Student Loan Repayment (below manager level only)

Parental Leave

One day volunteer time off

$0 Money Transfer Fee Discount Code – Quarterly

Recognition Program “Game Changers”

Employee Discount Program

Global Adoption Assistance

Global Scholarship Awards Program
4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.    

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.”

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Estimated Job Posting End Date:

09-19-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.