Senior Analyst, Business Support & Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking a detail-oriented and collaborative professional to support our business operations through a variety of key responsibilities. This role involves supporting the Comcast Business commission process by working inquiries and tickets in a timely manner to ensure accuracy of monthly commissions and maintaining effective communication with the sales team. The successful candidate will monitor the team processing calendar to ensure all assignments are completed by their respective deadlines. Additional duties include researching changes to commission payouts to identify and process retroactive payments, completing manual calculations for commission adjustments, and assisting in high-level escalations. The role also creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. It involves developing and maintaining standard reporting measures, providing quantitative explanations of relevant data, and conducting ongoing analysis of alternatives and solutions. This position serves as a resource for colleagues with less experience or subject matter knowledge, providing guidance and support to foster team development and operational excellence.

Job Description

Key Responsibilities:

• Research Comcast Business commission inquiries and support tickets within established timeframes.
• Communicate effectively with the sales team to resolve issues and provide updates.
• Monitor team processing calendar to ensure timely completion of assignments.
• Research and process retroactive commission payouts.
• Perform manual calculations for commission adjustments.
• Assist in resolving high-level escalations.
• Conduct regular audits to ensure data integrity.
• Identify issues, analyze available data and information, and recommend changes to management.
• Provide analysis prior to and following any recommended changes.
• Create and maintain compliance reports that identify discrepancies within the company's billing systems.
• Provide user feedback to management and help influence future systems enhancements.
• Ensure accuracy of data through partnerships with team members; provide day-to-day validation and spot checks.
• Prepare reports to be used by other departments to correct billing issues.
• Provide weekly, monthly, and annual reports; deliver special reports and analyses to support the business as necessary.
• Support efforts to maintain accurate master data; extract and analyze master and transactional data.
• Provide support and mentorship to less experienced team members.
• Perform other duties and responsibilities as assigned.
• Consistently exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Support, Communication, Compensation Analysis, Reporting Tools, Sales Compensation

Compensation

This job can be performed in Illinois with a Pay Range of $66,474.40 - $110,207.56

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.