Product Operations Specialist (Smart City Technology Division)

[What the role is]

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

We are looking for a Product Operations Specialist to manage end-to-end delivery of ICT and digital projects, including software rollouts, infrastructure, and data and system integration across agencies. The role involves coordinating cross-functional teams, aligning execution with product goals, and ensuring compliance with procurement and cybersecurity policies.

Ideal candidates have experience in ICT/OT project management, strong stakeholder skills, and familiarity with public sector procurement. You will play a key role in tracking progress, managing vendors, and delivering outcomes on time and within scope.

Key Responsibilities: 

• Plan, execute, and track projects involving software platforms, infrastructure rollouts, or cross-agency data integrations. 

• Define project scope, work breakdown structures, budgets, and timelines in coordination with business and technical leads. 

• Manage cross-functional teams, including vendors, internal engineers, and policy stakeholders. 

• Identify and mitigate risks, resolve issues, and ensure compliance with procurement and cybersecurity policies. 

• Track progress using appropriate tools and methodologies (e.g., Agile, PMP). 

• Prepare reports and briefings for senior leadership, audit, and governance committees. 

• Ensure alignment between project outputs and broader strategic or product goals. 

• Plan and execute end-to-end procurement for projects, including hardware, software, cloud services, and professional services. 

• Develop procurement strategies that align with project timelines, product roadmaps, and government procurement frameworks. 

• Draft and evaluate tender documents, technical specifications, evaluation criteria, and contractual terms in collaboration with technical leads. 

• Manage Requests for Quotation (RFQ), Invitation to Tender (ITT), and other sourcing activities in line with public sector procurement rules. 

• Negotiate contract terms, pricing, and service-level agreements (SLAs) with vendors and system integrators. 

• Monitor vendor performance and manage contract variations, extensions, and dispute resolution as needed. 

• Track procurement budgets, delivery milestones, and compliance with cybersecurity, PDPA, and data residency policies. 

[What we are looking for]

• Bachelor’s degree in Information Technology, Engineering, or a related discipline. 

• 5+ years of experience managing ICT/OT or digital transformation projects. 

• Experience in managing public sector ICT/OT projects is an advantage. 

• Excellent organizational, communication, and stakeholder management skills. 

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

  

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers