Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Member of Technical Staff (level 2 Software Engineer) to join our Consumer Messaging team within our Patient Experience division.

Roles and Responsibilities include:

· Understand business requirements and translate it into effective features to ensure comprehensive coverage of business functionality.

· Write, debug, and deploy code to production

· Understand and follow coding conventions, architectures, and best practices

· Actively participate in the planning process. Estimate size of development tasks and provide appropriate story points.

· Adhere to DOD (story definition of done) as part of the sprint, including unit tests, functional testing, code reviews, no regressions, bug fixes, documentation, and adhere to best coding practices.

· Perform peer code reviews to ensure quality standards. Analyzes code, logs, and system behavior as part of advanced troubleshooting.

· Strong ability to collaborate with different teams and stakeholders to brainstorm and implement innovative solutions to handle technical challenges.

· Strong collaboration and communication skills to work closely with cross-functional teams.

· Strong understanding and practical experience with Agile methodologies like Scrum

· Demonstrated ability to adapt and learn new technologies quickly.

Required qualifications:

· 18 months of experience in a SW engineering role

· Strong critical thinking and analytical skills

· In-depth knowledge with a modern software language like Java and Spring framework or Javascript.

· Experience using AI-based code generation tools

· Working familiarity with a variety of backends, including other REST endpoints, databases, etc.

· Ability to be flexible and to work independently as business and environment demands evolve

· Ability to work in a hybrid work environment, attending our office in-person at least one day per week

Preferred Qualifications:

· Bachelor's degree in computer science or a related STEM field

· 3 to 5 years of experience in an engineering role

· Experience in an Agile software development environment

· Strong command of Java and the Spring framework

· Knowledge of PostgreSQL, Redis, Oracle and similar data stores

· Familiarity or eagerness to get familiar with PERL.

The Team

The patient experience is focused on our patients; striving to ensure patients with providers in the athena ecosystem will be empowered to seamlessly manage their health and wellness throughout life as active partners with their healthcare team. The Patient Experience (PEX) division is dedicated to transforming how patients interact with healthcare. Our goal is to build innovative software solutions that give patients unprecedented control over their health journey while streamlining workflows for healthcare staff.

What do we look for?

A software developer who demonstrates design and engineering excellence and has experience building web applications, preferably in public and private cloud environments. You are an excellent communicator and nimble learner who loves collaborating with teammates to build software that solves complex healthcare technology challenges.

You will play a crucial role in writing and delivering functionality that constantly enhances the experiences of millions of patients. Your work will have a direct impact on real people in their time of need, making a meaningful difference in their lives.

In this role, you will develop and support backends supporting highly performant and scalable APIs for our user interfaces. Collaboration is key, and you will work closely within our team to ensure our products meet the needs of our customers.

Why Join the Patient Experience (PEX) Team?

Be part of a mission-driven team that's shaping the future of healthcare. With PEX, you'll:

Make a Difference: Develop solutions that tangibly improve patient lives and the healthcare experience.

Embrace Innovation: Work with cutting-edge technologies like telehealth, messaging and patient engagement platforms. Shape the forefront of patient communication with cutting-edge messaging solutions. Our messaging solutions are built on the most modern tech-stack.

Drive Efficiency: Create tools that streamline workflows and reduce frustrations for healthcare providers.

High Scale: Be part of a team with proven success, delivering millions of messages monthly with unparalleled engagement rates.

PEX Consumer Messaging: Powering Patient Engagement for Better Results

The Consumer Messaging in the Patient Experience division builds and supports athenaheath’s patient messaging infrastructure that delivers millions of important messages every day to patients. Our technology is implemented with a mix of technologies with most development occurring in our modern Java and AWS microservice-based architecture.

The Consumer Messaging subdivision of PEX specializes in personalized, multi-channel communication that strengthens the relationship between patients and their healthcare providers.

What We Build?

Multi-Channel Communication: We create systems that reach patients where they are – text, email, and phone calls – ensuring important messages are seen and acted upon.

Automated & Tailored Messaging: From appointment reminders to population health notices, our software automates crucial outreach while enabling tailored, patient-specific messaging.

Actionable Results: Our solutions are designed to drive patient action, leading to faster payments, timely preventative care, and better health management.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity