Sr Manager, Product Growth

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment.

Job Description:

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

Deep Payment expertise, ideally payment geeks coming from PSP or experienced resource from payment/fraud departments at some key merchants.

Your way to impact:

• This position is part of a team of payments experts who are responsible for making sure we deliver payment excellence for our enterprise merchant offering.

• Global role – interfacing with PayPal org/offices/teams and our clients and partners.

• Evangelize - Serve as a thought leader for enterprise merchants (merchant communication, conferences, partners, webinars etc.).

• Client aptitude - Direct involvement with global and large enterprise clients on an ongoing basis. Sales teams support and expert advice on strategic solutions with Large Enterprise Merchants in Europe, Middle-East Africa, LATAM or APAC

• Distill the complex - Key contributor for training and education in areas such as payments and broader commerce ecosystem for rest of organization.

• A connector - Partner with Product and Engineering, Finance, Support, Global Sales, Compliance, Legal, Professional Services, and Account Management, as well as leveraging external partnerships that are built over time, to deliver for our business.

In your day-to-day role you will:

• Work on key strategic initiatives and ensure Sales and Accounts win/expand their PayPal footprint on a global level.

• Develop Partnerships on new markets, platform solutions, and payment processing across the world as required to fill Platform needs.

• Contribute with Product teams and Influence the Platform’s product roadmap(s) to meet the need of your strategic merchants.

• Identify areas of opportunity that map well to our Product strategy and deliver growth plans to capture the new opportunities.

• Ensure PayPal is seen as a thought leader in enabling global payments for large enterprises and strategic accounts.

• “Harden” the systems we employ for the broader organization across a number of areas such as Regulations, compliance, Legal, Scheme rules, Sales motions, and Upselling.

What you need to bring is:

• At least 12 years of experience in the payments industry, ideally on-line and in large enterprise, card and payment processing, agentic commerce in EMEA and across the globe.

• At least 5 years experience in business to business sales and/or relationship building and business development

• Experience identifying, developing, and contracting Partner relationships for Enterprise

• Experience working with the processing and payout needs of Enterprise merchants and marketplaces would be a plus

• Experience in payment orchestration would be appreciated

• Advanced and eloquent communicator, able to speak to Product, Engineering, and Clients

• Experience with B2B and Product software, including: Powerpoint, Salesforce, Jira, Sharepoint, etc.

• Bachelors Degree required, advanced degree preferred

• Fluency in English required, other languages appreciated

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.