Client Service Delivery Specialist

Nasdaq is a financial technology company, rewriting the future of global economies and markets by unlocking capital and opportunities through its technology, innovation, and expertise.

Have you ever wondered how the greatest global organizations are being run? How groundbreaking business decisions are made and how Corporate Boards are applying electronic platforms? Nasdaq Governance Solutions is powering more than 240 Fortune 500 companies and 245K users worldwide with its modern software solutions. Our team in Vilnius is now looking for a new Danish Speaking team member.

As a Client Service Delivery Analyst, you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations. This is an opportunity to use your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.

What will you be doing?

• Provide support for Board Portal Software via e-mail and telephone
• Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
• Provide user training and respond to queries in a timely manner
• Assist with identification of business - and system requirements
• Assist with the production of operational and user documentation
• Collaborate and communicate client requirements to the Account Administrators and Success Managers
• Promote the latest improvements and other company’s capabilities to clients
• Collaborate with Product and Engineering teams with crafting solutions

Who are we looking for?

• Excellent written and spoken in English, also Danish and/or finish would b considered a large plus.
• Additional language skills in Finnish, French or Italian are beneficial but not required
• Strong affinity toward working with software applications
• Previous experience in a client-facing position as well as experience in supporting sophisticated products
• Excellent collaboration skills and positive and performance-driven demeanor
• Very reliable, crucial, stress-resistant and resilient personality
• Self-sufficiency and independence in task handling
• Ability to multitask effectively and eager to learn beyond the immediate remit
   

What will it be like working here?
 

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.
 

What we offer?
 

Monthly salary (before tax): from 2500 to 2900 EUR, depending on your level of experience.

We recognize that our employees work tremendously hard; in exchange, we compensate well, offering, bonuses and equity grants and comprehensive health and wellness programs. We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities. Our benefits include:

• Annual Monetary Bonus
• Employee Stock Purchase Program Nasdaq stocks with a discount
• Additional paid leave days after 2 years of working at Nasdaq
• Wide selection of online learning resources: Udemy, O’Reilly, etc.
• Flexible Health Insurance program from the first day
• III pillar pension plan with additional contribution from Nasdaq
• Flex day program (up to 6 days a year)
   

Please submit your application in English as soon as possible. A valid work permit in EU is mandatory.
Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations. 

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.