Intake Worker- Adult Mental Health Outpatient
Scarborough Health Network
Office
1940 Eglinton Ave, Canada
Full Time
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca
Job Description:
Position Overview:
Reporting to the Manager of Ambulatory & Community Mental Health Programs, the Intake Worker will provide intake and navigator services to the Outpatient Mental Health Program. Working with the Central Intake team, the Intake Worker is responsible to:
Responsibilities:
• Receive, review and process internal and external referrals utilizing the Central Intake model
• Complete intake assessments, obtaining collateral information and directing referrals to appropriate treatment pathways
• Collaborate with Intake team to support complex or priority referrals
• Arrange and communicate internal appointments and dispositions with referral source and the patient
• Provide support and collaboration to external referral sources to assist with navigation of referrals deferred to the community. Ensure recommendations are communicated effectively and in a standardized written and verbal manner.
• Facilitate internal referrals to the appropriate treatment pathway, collaborate with treatment teams to ensure excellent communication and seamless transitions
• Data collection, stewardship of wait lists and gaps in service
• Documentation utilizing EPIC
Requirements:
• Completion of a relevant 2-year Community College Degree
• Knowledge of specific symptoms of major mental illnesses
• Minimum 2 years of previous experience working in a mental health setting
• Knowledge of Risk assessments
• Sound knowledge of community resources and partners
• Knowledge of the Mental Health Act, PHIPPA, and protection legislation
• Sound working knowledge of current hospital functions
• Excellent verbal and written communication skills
• Strong interpersonal, organizational and problem-solving skills
• Familiarity with community partners and mental health agencies in Scarborough
• Ability to work well within an inter-professional team and to foster effective working relationships and community partnerships
• Ability to exercise initiative and observe strict confidentiality
• Demonstrated ability to be sensitive to cultural and ethical issues
• Cultural competence and experience collaborating with diverse communities
• Efficient in the use of MS Word, Excel, Internet browser and EPIC
• Demonstrated understanding of and commitment to Scarborough Health Network’s comprehensive safety programs and practices including staff, patient and environmental safety and participate in mandatory training
• Proven good attendance record and ability of maintaining same standard
Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.
Intake Worker- Adult Mental Health Outpatient
Office
1940 Eglinton Ave, Canada
Full Time
August 20, 2025