Implementation Consultant Bilingual

 

Implementation Consultant

Mission:

• Implement the client’s solution using ADP’s Implementation Methodology and the ADP Workforce Manager product.
• Perform workshops to gather information on the client's product and integration requirements.
• Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
• Configure, Troubleshoot and apply firmware updates to clocks.
• Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system to ensure solution is delivered to client with high levels of quality
• Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.

Roles et responsabilities :

Integration & Testing:

• Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.
• Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting.
• Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
• Ensure timely handover to client services following ADP handover methodology.

Product Knowledge:

• Possess the highest level of HR, Payroll and time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
• Maintain up to date knowledge of the ADP Workforce Manager Product, related news and any developments to the product.
• Liaise with the Product Manager to provide feedback on the product to understand future product direction/ changes.
• Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.

Project Planning / Management Activities:

• Minimize ADP’s exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client.
• Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
• Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
• Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
• Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
• Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
• Knowledge of support methodologies including usage of an Issue tracking process.
• Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
• Liaise with internal groups including GTS, Domain Office, Client Services, Project Management and Product Management to ensure that client’s receive the highest levels of client service.
• Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required.
• Perform Quality Assurance reviews on business structure and configuration of the client’s system.

Other:

• Performs other related duties as assigned.

Skills & Abilities:

• Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
• Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
• Excellent written and verbal communication skills.
• Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
• Consulting skills, understand business requirements and mapping to ensure consistency to ADP template.
• Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
• Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
• Strong knowledge of one or more Time Management product configuration and design.
• Ability to use tools such as Microsoft Excel, Word, PowerPoint, and project management tools to effectively update and maintain documentation / training / demonstrations.
• Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
• Good business process knowledge of ADP Workforce Manager product being implemented.
• Developing: Resolves Variety of Issues.

Requirements:

Education & Certification Requirements:

• Bachelor’s Degree.
• Must have configuration knowledge /consulting skills for at least one time management product/project.
• Must have 1-3 years of proven T&M consulting experience.
• Proven ability to lead HR/T&M implementations.