Claims Officer - Remote

Are you a detail-oriented problem solver with a passion for helping people through challenging situations? We’re looking for a Claims Consultant to join our Motor team within Envest Networks and manage end-to-end claims with care, confidence, and efficiency. Reporting directly into the Head of Claims the Claims Officer will be responsible for proactively managing a portfolio of motor claims for a number of our Authorised representatives.

What You’Ll Do

• You will be responsible for claim management from first notification, lodgment, document management, reporting, claim settlement and file closure.
• Be the first point of contact for new claims, assessing and responding promptly, and ensuring our partners are given the highest level of service.
• Lodge claims with insurers via portals, phone, and email and liaise with insurers, assessors, lawyers, and other key stakeholders to ensure full policy entitlements are received.
• Work closely with authorised reps and clients, to gather supporting documentation and assist clients with booking vehicle repairs and arranging car hire.
• Manage recoveries and proactively oversee an open claims portfolio.
• Build strong relationships with clients, brokers, repairers, car hire providers, and assessors.
• Provide support to the Head of Claims and Claims Executives as needed.

What You’Ll Bring

• Ideally 1 - 3 years’ experience in end-to-end claims management.
• Strong understanding of policy wordings and ability to identify potential claim issues.
• Experience with file reviews and file management.
• Systems experience - proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ideally familiarity with Office tech, Win beat, and Insight (advantageous but not essential).
• Excellent problem-solving, organisation, and attention to detail.
• High-quality written and verbal communication skills.
• Confidence in negotiation and conflict resolution.
• A proactive mindset and ability to think outside the box.

Why Join Us?

• Be part of a respected and growing group with a strong presence in the insurance and financial services sector. Benefit from being part of a broader network of businesses within the Envest Group, offering exposure to diverse roles and projects.
• Work alongside experienced professionals in a supportive, team-oriented environment that values open communication and shared success.
• Our competitive salaries are also complimented by our incentive structure and employee benefits offering.
• Access ongoing learning opportunities, mentorship, and career progression pathways tailored to your goals.
• Be part of our Wellbeing initiatives such as Family Days, Fundraising activities, Employee Assistance Program as well as our Wellbeing hub.
• We offer flexible work arrangements and welcome applications from candidates with claims experience located anywhere in Australia.

If you are ready for a new challenge within collaborative and forward-thinking team that values professional growth, innovation, and genuine care for our clients, please apply today. For further information please reach out to Katy@envest.com.au