Customer Service & Admin Support Officer - Remote

Customer Service & Admin Support Officer ( Remote Role Supporting an Australian-Based Organisation)

About Us

Harwell Home Care, a trusted Australian provider of personalised aged care services, is committed to helping older Australians, especially our veterans, live independently, with dignity, and happier for longer in their own homes. Guided by values of autonomy, flexibility, and excellence, we deliver exceptional services with a personal touch.

The Opportunity

To support our mission, we are seeking a Customer Service and Admin Support Officer to serve as the first point of contact for our helpdesk while also providing administrative support to our growing team. This is a remote role that requires excellent English communication, professionalism, and self-management, particularly in a remote work environment. This role is ideal for someone who can work well with a team and is ready to take ownership of critical admin functions. If you're detail-oriented, proactive, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities:

• Helpdesk Support: Act as the first point of contact for all stakeholders, including clients, veterans and their families, on-ground staff, applicants, and general enquiries.
• Call Filtering & Flow Management: Manage and direct calls and enquiries to the appropriate departments, helping to streamline communication flow.
• Client Data Management: Accurately encode new client and referral information into Harwell’s CRM system.
• Professional Representation: Ensure every stakeholder experiences clear, respectful, and empathetic communication, representing Harwell with professionalism.
• Administrative Support: Provide ad-hoc administrative assistance to support our Growth Team and wider operations (document preparation, data consolidation, reporting, and other tasks as required).
• Process Support: Assist in improving call handling and enquiry management processes to ensure efficiency and client satisfaction.

What We’re Looking For:

• Proven experience in client services, helpdesk, or administrative support roles.
• Excellent English communication skills (written and verbal), with confidence in engaging Australian clients and staff.
• Strong organisational and data entry skills, with accuracy and attention to detail.
• Ability to manage multiple enquiries while maintaining professionalism and composure.
• Proficiency in common office tools (MS Office / Google Workspace); CRM experience is an advantage.
• Knowledge or background in the Australian aged care sector, particularly supporting veterans (DVA and VHC), is a strong advantage but not required.
• Self-motivated, proactive, and comfortable working in a remote environment.

Work Setup & Employment Details:

• Fully remote (Philippines-based)
• 40 hours per week, aligned with Australian business hours

Why Join Us?

At Harwell Home Care, your work directly contributes to the well-being of clients across Australia. Enjoy the flexibility of a remote role while supporting an Australian-based organisation committed to excellence and compassionate care.

About Your Employer

UniversalU Philippines Inc. is your employer for this role. As a Philippines-based company, UniversalU specialises in providing skilled professionals to the Australian health sector, allowing work-life balance while making a meaningful impact in the industry.

Apply Now!

Ready to make a difference as part of a mission-driven team? Apply today to help Harwell Home Care lead with innovative in-home nursing services!