Senior Executive Accounts Receivables

•Perform the day-to-day shared services collections function within the defined process standards •Review aged balances reporting and prioritise customer contact •Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid •Settle invoices against payment, as payment is received •Review direct debit run to review failed payments •Communicate with customers via verbal and email communication •Resolve open cases with haste to enable timely reporting •Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required •Support resolution of disputes by working with internal teams and/or the customer to verify information •Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger •Assist in ad-hoc projects relating to the company •Perform all other duties as assigned or required •Continuously look for and create more efficient processes and implement improvements •Perform the day-to-day shared services collections function within the defined process standards •Review aged balances reporting and prioritise customer contact •Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid •Settle invoices against payment, as payment is received •Review direct debit run to review failed payments •Communicate with customers via verbal and email communication •Resolve open cases with haste to enable timely reporting •Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required •Support resolution of disputes by working with internal teams and/or the customer to verify information •Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger •Assist in ad-hoc projects relating to the company •Perform all other duties as assigned or required •Continuously look for and create more efficient processes and implement improvements •Fluent French and English is essential •Prior collections / customer contact experience •Experience working with a large, global finance team or BPO firm is an advantage •Working knowledge of SAP S4 accounts receivable capabilities •Highly motivated and detail-oriented with an ability to take ownership and multi-task •Proven success in collaborating with external clients as partners •Excellent communication skills with the ability to engage customers in the correct manner •Demonstrated ability to work effectively both independently and as a part of a team •Excellent Google suite & MS Office skills •Financial acumen