Internal Role: Process Improvement Manager

Fintua are a global leader in the world of indirect tax technology, solving complex and ever-changing digital tax obligations. Our innovative, cloud-based technology solutions support the world’s leading businesses to navigate the complex landscape of international tax regulations.

Tax Offices around the globe are digitizing and our mission is to simplify indirect tax obligations using technology and our innovative solutions, ensuring our clients achieve maximum efficiency and remain compliant with the ever-changing world of tax digitization.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,200 employees globally and are currently looking for the newest member of our team.

Closing date for applications is Tuesday 26th of August.

What you will be doing:

• Work closely with the Comply team in Operations to fully understand and document the current end-to-end process for using Comply to process VAT returns.
• Partner with the team to identify inefficiencies, bottlenecks, and areas for improvement within the existing workflow.
  Collaborate with Operations to design, test, and implement process enhancements that improve speed, accuracy, and consistency.
• Identify manual tasks and develop technology-led solutions to automate them—e.g. replacing manual data manipulation with automated workflows through tools such as Alteryx.
• Re-engineer the communication flow between the preparer and the client to reduce direct interaction, minimise disruptions, and improve turnaround times.
• Establish methods to measure and monitor process performance so that improvements can be tracked and validated over time.
• Utilise deep knowledge of the Comply product to optimise its use within Operations.
  Create and manage Jira tickets to request product enhancements and work closely with Product and Technology teams to ensure delivery.
• Champion a culture of continuous improvement across Operations, ensuring new processes are embedded and sustainable.

• Operate across both Compliance and Recovery, ensuring process improvements benefit both areas of the business.

Requirements

• Extensive hands-on experience with the Fintua platform.
• The role will involve a lot of involvement with Product Development in terms of getting system efficiencies delivered so product development experience ideally in our industry would be a must-have requirement.
• Proven track record in product development, process improvement, business process reengineering, or operational excellence.
• Strong understanding of VAT compliance workflows and operational dependencies.
  Good understanding of the Recovery business and how it integrates with Compliance operations would be a significant advantage.
• Understanding of automation tools such as Alteryx to streamline data transformation and reporting.
  Ability to translate operational pain points into clear product requirements and Jira tickets.
• Excellent stakeholder management skills, with the ability to work across Operations, Product, and Technology teams.
• Strong analytical and problem-solving skills, with the ability to diagnose root causes and develop practical solutions.
  Exceptional communication and documentation skills, with attention to detail and clarity.
• Highly organised, able to manage multiple improvement projects simultaneously while meeting deadlines.

Benefits

At Fintua, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.