Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are currently looking for a Contact Center Platform Architect to join the technical architecture and platform engineering team, and play a crucial role in Intact’s growth. In this role, you will also be responsible for working on the CCaaS program, contributing to the design and optimization of this key solution for our contact center.

You will provide architecture and technology leadership to project delivery teams as they develop end to end solutions, and integrations to services supporting our ever-evolving ecosystem.

You will have key involvement in building our initiatives and in providing expertise and counsel ensuring technology teams and business areas understand the architectural options and technology choices in support of their business.

Architects recommend solutions that account for total cost of ownership, risk and leverage (or advance) strategic enterprise assets.

You must possess a balanced mix of technical and business skills, as you will often work with business and technical leaders in the organization.

This role requires leadership and involvement in all stages of the solution definition, from the conceptual architecture creation to the solution development and definition, and even more specific areas depending on skills and interests.

As a central player within the project teams, facilitate solution definition within the company:

Requirement analysis, solution Design, document solution, problem solving with the different teams and implementation follow up.
Participate in product selection when a new product or technology is required
Participate in the development of standard & patterns definition with architects.
Facilitate the research, evaluation, and selection of software and hardware technology as well as product standards, including the design of standard configurations.
Help the enterprise architect define metrics to measure and demonstrate enterprise technology value.
Manage and develop the architecture for a broader scope of projects, working closely with application architects that manage and design architecture for a single project or initiative.
Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies, or misalignment with business requirements.
Contribute to the evolution of the Technology Architectural Portfolio from future to current.
Liaise with the business and your team to review solutions.
Participate in the development of roadmaps & strategies. Make sure the goals of the business are aligned with the appropriate solutions and that we are making an impact and adding value for our organization.
Act as a technical mentor among the operational/tactical teams.
Document all technology architecture design and analysis work.
Assist in the development to define business vision and communicate to all stakeholders.
Collaborate with business constituents, EA team members, project teams and staff in various IT functional areas as needed to fulfill the responsibilities described above.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.