Are you self-driven and looking for a new challenge?

Do you enjoy building strong ongoing relationships with customers?

Do you have claim management experience?

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.  

You can find more about ACC and the work we do here. 

About the role | Mō te tūranga mahi

The Accredited Employers Programme (AEP) team sits within Business Engagement and Partnerships in Customer Connection. The Programme allows large employers who meet our criteria to self-manage work injury claims for their employees. The AEP team works closely with Accredited Employers and deals with the day-to-day administration of the AEP.  This is an exciting to time to join our team as we operationalise changes to the AEP.

As a Monitoring Specialist you will have a portfolio of Accredited Employers with whom you work to ensure they are meeting and maintaining the requirements of accreditation. Amongst other things, this will include supporting their annual Health and Safety, and Claims and Injury Management assessments, establishing action plans where an employer has failed to meet a requirement, completing monitoring of claim files and talking to employers about their performance.  

You’ll be dealing with large NZ employers and their third-party administrators. We pride ourselves on delivering a professional service so great communication and relationship skills are important.   

If you’re someone who thrives in a busy environment and likes to work with lots of autonomy within a supportive environment – you’re could be the person we’re looking for. 

We are looking for someone with a strong claim management expereince. It would also be an advantage if you have some knowledge of the Accredited Employers Programme, of Eos and Juno Policy Centre. You need to have really good time management and be able to prioritise your day depending on what’s happening in your portfolio. 

This 6 - 12 month fixed term opportunity offers the flexibility to work from any ACC office location. 

About you | Mōu

Experience working in a legislated environment involving risk and compliance

Experience with ACC case and technical claims management

Excellent interpersonal skills

Strong written and verbal skills

An ability to influence and build strong relationships with customers and stakeholders

The ability to analyse, evaluate and interpret statistical and performance related data

This role requires you to be eligible to work in NZ

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: 

Employee networks to support our colleagues from diverse backgrounds.

The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $89,000 - $111,000 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to Wednesday 27th August, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz