Front Office Guest Service Attendant - Porter

Position Summary

Passionately welcome and greet all guest that come to the hotel on a friendly manner.

Ensure collection and delivery of guest luggage , mail, messages and equipment in an efficient and timely manner.

Escort guest to their room, placing luggage in the room

Assist guest with all enquiries and provide accurate information about guest rooms and hotel facilities 

Be present at the Porte Cochere desk or in the lobby to be ready to assist guests, colleagues and visitor when requested

Must be physically fit to lift bags and do additional duties requested by his supervisors or managers

Must have valid full driving license class 2  

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

Preferred Qualifications

Related Work Experience.

Supervisory Experience: No supervisory experience.

Eligible for individuals with working rights in Fiji.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.