Account Manager - Thailand

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

This role is focused on nurturing and growing our existing client base. The Account Manager serves as the main point of contact, responsible for client satisfaction, retention, and identifying commercial growth opportunities. You will act as a strategic partner to clients, ensuring our solutions meet their objectives while collaborating with internal teams to guarantee successful delivery and support.

Job Responsibilities

• Act as the primary relationship owner and trusted point of contact for a portfolio of key client accounts.
• Develop a deep understanding of client needs and business objectives to serve as a strategic advisor.
• Propose and align our solutions and services to meet specific client goals and drive value.
• Oversee and ensure the timely and successful delivery of our solutions, guaranteeing client satisfaction.
• Prepare and deliver regular progress reports and business reviews to internal and external stakeholders.
• Identify and cultivate opportunities for account growth, including upselling and cross-selling of new services.
• Serve as the key point of contact for issue escalation, managing and resolving challenging client requests to maintain a positive relationship.
• Collaborate effectively with internal teams, including Sales, Product, and Operations, to ensure a seamless and exceptional client experience.

Requirements

• Core Requirements:
• Experience: 3-5 years in B2B account management or SaaS/enterprise sales.
• Sales Skills: Proven full-cycle sales management (prospecting, negotiating, closing).
• Mindset: Entrepreneurial spirit and a proactive, self-starter personality (non-negotiable).
• Tech & Data: Comfortable with tech implementation, data analysis, and sales analytics.
• Languages: Business proficiency in English and Thai is good-to-have for client engagement.
• Preferred Qualifications:
• Industry Background: Experience with Banks, Telcos, e-Wallets, Payments, or E-commerce.
• Environment: Exposure to managing multiple stakeholders in high-growth companies.