Client Care Representative - Veterinary Hospital

Los Feliz Small Animal Hospital is one of the longest-running veterinary hospitals in Los Angeles, providing trusted, high-quality care for over 90 years. As an AAHA-accredited facility, we uphold the highest standards in veterinary medicine while fostering generational bonds with clients who see us as family.

Our comprehensive services support pets through every life stage, from wellness and preventative care to surgery and diagnostics. Our approach combines medical excellence with clear, compassionate communication to ensure every client leaves confident and informed about their pet's care.

What Sets Us Apart

• Established Legacy: 90+ years of trusted service to the Los Angeles community
• AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
• Comprehensive Care: Complete services supporting pets through all life stages
• Generational Relationships: Building lasting bonds with clients who return for generations
• Supportive Team: Cohesive, nurturing environment that prioritizes the human-animal bond

We pride ourselves on a collaborative team culture where YOU will have the opportunities to thrive professionally, including:

• Competitive Pay: $21.00 - $23.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO, mental health assistance, & no Sunday hours!
• Perks: Employee discounts on services, scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

What You Need to Succeed:

• At least two years of veterinary reception/customer service experience
• Full-time and Saturday availability is a must!
• Ability to manage high volume calls, maintain professionalism in stressful situations, and open to receiving constructive feedback
• Must work effectively, independently or on a team, while consistently demonstrating compassion and empathy for pets and their owners
• Great communication, time management, and attention to detail
• High School Diploma

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Maximize clinic productivity through proper scheduling and confirmation of appointments
• Prepare, record, and maintain any required documents or medical records 
• Keep hospital facility disinfected, organized and neat
• Obtain deposits and payments from clients
• Utilize computer systems like email applications, chat support, and veterinary programs
• Educate clients on veterinary services and care

Apply today! We look forward to hearing from you!

Los Feliz Small Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.