Senior Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Senior Infrastructure Engineer will be responsible for the end-to-end operational support and observability for software defined networking platforms. This position plays an integral role in evaluating, troubleshooting, and leveraging monitoring platforms to increase network stability and to ensure a high level of network availability.

Job Responsibilities:

•  Provide hands on second level technical support, analysis, and issue resolution for network infrastructure and network services.
•  Optimize network performance via analyzing, tuning, and monitoring. Evaluate existing network performance to identify deficiencies and make performance recommendations.
•  Provide technical training and mentoring to other engineers.
•  Provide network support for complex issues related to applications, servers, databases, storage, and/or any other technical service.
•  Analyze and evaluate new network monitoring capabilities.

Qualifications:

•  Six plus years of experience in supporting large scale corporate/datacenter networks.
•  Expert level of knowledge in routing protocols such as OSPF and BGP
•  Expert level of knowledge in switching technologies like spanning tree, port channels, and virtual port channels.
•  Expert level of knowledge of Cisco NX-OS/IOS and Arista routing and switching platforms
•  Strong knowledge of protocols like TCP, UDP, and IP.
•  Good understanding of security infrastructure like Firewalls, IPSEC/SSL VPNs
•  Good understanding of Aruba Wireless technologies
•  Must be willing to learn new technologies while being able to adapt to a fast-paced service driven environment

Preferred Additional Skills:

•  Experience with supporting network services such as DNS and NTP.
•  Experience with F5 Load Balancers
•  Experience with Viptela and Versa SDWAN technologies
•  Experience with network monitoring tools such as Spectrum, Performance Center, and Splunk.
•  Experience with managing and troubleshooting ESXI virtualization of load Balancers and firewalls
•  Experience with IVPN IPSEC troubleshooting across Cisco and Palo Alto
•  Experience support cloud environments AWS, GCP, Azure
• Knowledge of programming languages such as Python and TCL

Education Requirement:

•  Bachelor’s Degree or equivalent experience in the field of networking.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.