This is a remote position.

At Softgic, we work with the most talented people — those who create, those who love what they do, those who bring 100% attitude, because that is our #Coolture. Join our mission to make life easier through technology and be part of our team as an IT Support Specialist.

Compensation:
USD 1.6K - 1.85K/month.
Location:
Remote (anywhere).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.

What makes you a strong candidate:

You have 3+ years of experience in ISM (Information systems management).
You have 2+ years of experience in Microsoft 365 administration and Microsoft Azure Cloud Services.
You are proficient in network management, remote support, Windows Server, and AD (Active Directory).
English - Native or fully fluent.
Spanish - Native or fully fluent.

Responsibilities and more:

Manage and optimize Azure cloud infrastructure, ensuring security, cost-efficiency, and system reliability.
Administer and support Office 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
Provide systems administration for Windows Server and Active Directory, including user provisioning, group policies, and security permissions.
Deliver IT support and helpdesk services by troubleshooting hardware, software, and connectivity issues for remote users.
Monitor system performance, perform audits, and ensure compliance with security standards and best practices.
Debug and maintain Python scripts for automation and integration tasks.
Collaborate with external IT consultants on infrastructure improvements, security audits, and process optimization.
Maintain up-to-date documentation, user guides, and technical reports.

Requisitos

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience with certifications).
3+ years of experience in IT systems administration within enterprise environments.
2+ years of Azure cloud platform administration and Office 365 management.
Strong experience with Active Directory, Windows Server administration, and remote IT support.
Intermediate skills in PowerShell scripting, SharePoint administration, and network administration (TCP/IP, DNS, DHCP, VPN).
Basic to intermediate knowledge of Python scripting (debugging and modification).
Familiarity with HubSpot, Asana, and ERP system support is a plus.
Relevant certifications preferred: Microsoft Azure Administrator (AZ-104), Microsoft 365 Administrator (MS-102), CompTIA A+/Network+/Security+, or ITIL Foundation.
Strong problem-solving, time management, and communication skills with customer service orientation.

Ventajas

We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.