General information

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Name Head of Processing - Victoria Site / Location Melbourne Parcel Facility Ref # 12375007 Entity Australia Post Opening Date 20-Aug-2025 Suburb Sunshine West Work Type Permanent Full Time

Description & Requirements

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Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 
As Head of Processing – Victoria, you will lead all parcel and mail processing facilities across the state, driving performance, safety, and customer excellence while ensuring operational standards are consistently met. Reporting directly to the General Manager – Southern Operations, this senior leadership role works closely with Transport and Linehaul to deliver outstanding customer experience and DIFOT results and is part of the Network Operations Southern Region leadership team.

Balancing day-to-day operational leadership with the delivery of strategic network transformation initiatives, you will optimise performance, implement innovation, and lead sustainable change. Your focus will be on achieving all performance metrics, maintaining compliance standards, and shaping a high-performing culture that supports Australia Post’s long-term strategic goals.

What you’ll deliver with us 

In this senior leadership role, you’ll be responsible for optimising all processing facilities across Victoria, driving operational performance, safety, and customer excellence. You’ll balance the delivery of day-to-day operations with leading transformation initiatives that shape the future of our network, ensuring our people, processes, and facilities are set up for long-term success.

You will:

Lead operational performance across all Victorian processing facilities, ensuring safety, compliance, service, and cost targets are met.
Drive continuous improvement and optimisation initiatives, leveraging Lean Six Sigma and data-driven decision making.
Collaborate with transport, linehaul, and network counterparts to deliver integrated operational and strategic outcomes.
Implement major change programs, including new site developments and automation projects.
Manage budgets effectively, identifying and delivering cost savings and efficiency gains.
Build, develop, and engage a high-performing workforce with a strong safety and customer-first culture.

About you 

You’re an accomplished operations leader with extensive experience managing large, complex operational environments and delivering results through people, process optimisation, and transformational change. You thrive on leading high-performing teams, influencing at all levels, and creating a culture where safety, customer service, and continuous improvement are at the forefront. With your commercial acumen, deep industry knowledge, and ability to deliver large-scale change, you’re ready to make a lasting impact across Victoria’s processing network.

You will bring:

10+ years’ operational leadership experience in large-scale production or operations environments.
Proven track record in delivering complex transformational change programs.
Strong capability in leading engaged, customer-focused teams and driving cultural change.
High-level influencing, stakeholder management, and negotiation skills, including industrial relations experience.
Deep understanding of logistics best practice, HR, IR, OH&S, and compliance requirements.
In-depth knowledge of parcel, mail, transport, and delivery operations, and how they integrate.
Commercial and financial acumen, with experience using data and reporting tools to drive performance.
Lean Six Sigma experience (qualification preferred) and familiarity with commercial and contractual practices.

How we’ll deliver for you

Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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