Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Team Lead, Fraud & Risk is responsible for overseeing the identification, investigation, and prevention of fraudulent activities across payment channels and customer transactions. This role ensures compliance with company policies, industry regulations, and risk management best practices while protecting revenue and safeguarding the customer experience. The Team Lead will manage a team of analysts, providing guidance, training, and performance oversight to ensure timely detection of suspicious activities and effective resolution of fraud cases.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

What you’ll be doing

As part of your role, your responsibilities will include:

Supervise daily operations of the Risk team, ensuring tasks are completed accurately and on time.
Coordinate shift tasks and support team decision-making in complex cases.
Mentor and train team members to foster continuous professional development and performance.
Collaborate with senior management to enhance workflows, tools, and procedures.
Ensure compliance with company policies and contribute to performance evaluations and bonus reviews.
Monitor and analyse payment transactions to identify potential fraudulent activities.
Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate any potential fraud incidents.
Conduct risk assessments on payment transactions and implement strategies to mitigate risks associated with fraudulent activities.
Investigate payment-related discrepancies, chargebacks, and disputes, and work collaboratively with internal teams and external stakeholders to resolve issues effectively.
Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner.
Stay updated on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines.
Monitor systems and automations performance.
Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks.
Collaborate with the Technology teams to continuously improve existing processes.
Any other ad-hoc tasks as required by the Manager.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

Strong attention to detail & accuracy skills
Strong analytical & investigative skills
Proficiency in fraud detection tools, payment platforms, and data analysis software
Strong problem-solving and decision-making skills
Ability to detect patterns, anomalies, and suspicious activity in transactions
Strong knowledge of payment processing workflows and fraud prevention best practices
Strong communication & report writing skills
Strong interpersonal & collaboration skills to work with cross-functional teams
Ability to work effectively under pressure and manage multiple cases simultaneously

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

Previous experience in fraud analysis, risk management, or payment operations in fintech, banking, or e-commerce
• Understanding of chargeback processes, card scheme rules, and dispute management
• Familiarity with regulatory and compliance requirements related to anti-money laundering (AML), counter-terrorist financing (CTF), and data privacy
• Experience in using SQL or similar tools to query transaction data
• Knowledge of emerging fraud trends, social engineering tactics, and cybersecurity threats
• Experience in developing and implementing fraud prevention strategies and policies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
HMO

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!