Ecommerce Group Manager

Blackmores Group is a leading natural health company with proud Australian heritage, employing 1200 people in 11 markets across Asia-Pacific. Founded in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies

Purpose of role:

This role will be responsible to lead and optimize store operations by aligning cross-functional teams, managing TP partnerships, and driving strategic initiatives. This role ensures operational excellence, fosters team development, strengthens customer relationships, and supports sustainable business growth through effective planning, market analysis, and cost control

Responsibilities include: 

• Store Operation: Proficiency in store operations, with the ability to understand platform requirements and establish excellent communication with procurement and sales teams to ensure the successful operation of stores.
• TP Management: Swiftly identify issues with TP, proactively integrate TP teams, ensure efficient servicing of brands, problem resolution, and enhance TP efficiency.
• Team Leadership: While working with a young team, provide positive leadership and guidance, encouraging continuous improvement, sharing experiences and knowledge to ensure team success and growth.
• Strategic Planning: Develop and execute strategic plans to meet platform requirements, collaborate with the executive team to determine future development directions.
• Customer Relationship Management: Establish and maintain strategic customer relationships, ensuring customer needs are met, while also developing new customer relationships.
• Budget and Cost Control: Manage department budgets, ensure reasonable expenditures, improve efficiency, and reduce costs.
• Market Analysis: Track market trends and competitors, formulating adaptive strategies

Who are you?

• Minimum of a Bachelor’s degree in any discipline/ equivalent
• More than 10 years of outstanding experience in store operations and TP management.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication and negotiation skills, capable of effective communication with procurement and sales teams.
• Fluent English and Chinese communication skills.
• Proficiency in leading and training young teams, encouraging their continuous development and improvement.
• Knowledge of the latest trends in e-commerce and digital marketing.
• Positive, proactive growth mindset, confident with articulate communications skills
• Able to work in a fast-paced environment with high energy levels and possess a strong service-oriented mindset
• Ability to work in a matrix environment, influencing culture  

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.