Customer Service Team Lead - Bilingual

Customer Service Team Lead - Bilingual

Pay from $28 to $35 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• High School diploma or equivalent required. Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Bilingual (English / Spanish) - Fluent in both verbal and written forms.
• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Minimum Requirements

• Effective Communication Skills.

Benefits

• Multiple Bonus Programs.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

Eeo/Aa Employer/Vet/Disabled

#Li-Ap3

#Li-Il001

(#In-Knmanc)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!