Billing Administrator National Accounting Center (B2C)

•    Review, Analyze and assess carrier/broker documentation for processing insurance billing
•    Process Agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals,         reports and fees
•    Generate and send the invoices to customers via Mail/E-mail
•    Handle undelivered invoice exceptions in timely manner
•    Following SOPs Client/Carrier specifications and adherence of all statutory requirements
•    Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies
•    Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes
•    Develop a sound understanding of the Billing Process along with the related upstream and downstream process
•    Maintain Quality and Turnaround standards.
•    Participate and contribute in potential process improvement areas
•    Ensure ongoing, effective relationships with stakeholders (Internal/external).

Key Skills required for the job

• Communication Skills – Business Writing and Verbal
• MS Excel 
• Eye for Detail
• Logical Thinking
• Interpersonal Skills

Top 5 Competencies:

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Adapting to Change

Qualifications: Any Graduate