Product Delivery Manager - Digital Loan Experience - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 As a Product Delivery Manager in Commercial Real Estate Product Team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will collaborate with product managers to prioritize, develop, and implement product backlog items, and work with users to uncover requirements and understand their daily activities. You will partner with designers to create solutions that meet requirements and delight users, and work as part of a software engineering team to provide insights, requirements, and clarity to developers daily. Additionally, you will facilitate and provide operational support for the product and engineering teams, and may lead refinement sessions and coordinate other agile development ceremonies.
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance assessment opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Perform complex analysis on commercial real estate problems to identify opportunities to improve sales and overall customer experience
• Establish backlog items for new software that will support sales leads and portfolio features
• Conduct interviews and design thinking sessions with end users to understand problems and ideate on potential solutions
• Help prioritize the product backlog in conjunction with product and engineering teams
• Create mockups and wireframes as part of requirements gathering
• Manage multiple projects and proactively communicate issues and priorities
• Communicate complicated problems and solutions to stakeholders, both verbally and in writing

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., business analyst, UX designer, or product owner)
• Advanced experience analyzing software problems and documenting management artifacts including user stories, use cases, and process flows
• Advanced experience creating mockups and wireframes with tools like Figma, Sketch, Balsamiq Mockups, or similar
• Strong verbal and written communication skills
• Strong organizational skills, attention to detail, and ability to meet concurrent deadlines
• Comfortable influencing others and negotiating
• Comfortable working in a fast-paced, highly collaborative, dynamic environment
• Working knowledge of domain modeling and/or data normalization concepts in databases

Preferred qualifications, capabilities, and skills

• Commercial Real Estate and/or General Lending background
• Proficient knowledge of the product development life cycle, design, and data analytics
• Prior experience using Atlassian tools like JIRA and Confluence

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans