Business Management

Join our expanding Design Strategy & Operations team as a Design Operations Support Associate, where you'll enhance design processes and support stakeholders.

As a Design Operations Support Associate within Chase's Design Strategy & Operations team, you play a vital role in maintaining seamless operations and facilitating effective communication. You support design initiatives and manage financial aspects, ensuring proper administration and compliance.

Job Responsibilities

• Oversee and manage access to design tools, ensuring correct permissions and adherence to security protocols.
• Serve as the primary contact for tools team communications, ensuring timely information dissemination.
• Provide basic support for the Design Center of Excellence toolset, assisting users and resolving issues.
• Coordinate projects, track progress, and ensure alignment with strategic goals.
• Develop and maintain documentation related to design tools and processes.
• Regularly update and manage information resource sites for accuracy and relevance.
• Assist in budget tracking and manage spend request submissions for financial accountability.
• Conduct audits and reviews of access permissions for tools, ensuring compliance with governance protocols.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience in operations, finance, or technology administration and management.
• 1+ years of experience in project or program management.
• BA or BS in Business Administration or related field (or equivalent work experience).
• Experience in finance support and records management.
• Strong organizational and communication skills.
• Ability to manage multiple projects and tasks simultaneously.
• Ability to conduct audits and manage access permissions.
• Excellent written and verbal communication skills.
• Strong skills in Confluence, MS Teams, MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).

Preferred Qualifications, Capabilities, and Skills

• Familiarity with design tools (Figma, Adobe Creative Suite) and UI/UX design processes.
• Familiarity with Monday.com.
• Prior Design Ops experience working with SaaS tools and technology.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.