Brand Ambassador/Front Desk Help (part time, evenings + weekends)

JOB SUMMARY:

The Brand Ambassador is the first point of contact for hotel customers. This role oversees checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. The Brand Ambassador may also communicate with guests via phone, handling any problems with the guests’ hotel room. This individual must be available to work weekends, nights and holidays.

 

ESSENTIAL/PRIMARY DUTIES:

· Checks in customers using computer programs and equipment and provide guests with directions to their room

· Informs customers of all on-site amenities and any relevant information that is needed to use them

· Handles and resolves guest complaints

· Invoices and bills guests for their stay and services used

· Communicates with guests to better understand their individual needs to provide them with the best service possible

· Performs general office duties, such as filing, copying, answering telephones, and handling routine correspondence

 

 

SECONDARY DUTIES:

· Performs other duties as assigned and respond to guest requests as necessary

 

EDUCATION and/or EXPERIENCE:

High school diploma with 2 years of experience; or equivalent combination of education and experience

 

 

COMPETENCY/SKILL REQUIREMENTS:

· Fluent in basic computer skills to execute daily tasks

· Strong verbal and nonverbal communication skills

· Excellent conversationalist with a pleasant and professional personality

· Quick problem solver

 

 

SUPERVISORY RESPONSIBILITIES:

· No supervisory responsibilities