Participate in the main Processes of ITAL:
Job interviews, assessments, job proposals.
Provide MYC presentations and retain new hires.
Accurately detect PTL trainees and create action plans to retain them.
Keep the operation and support areas informed on New Hires performance.
Manage different learning styles and adapt material to the NH capabilities and abilities.
Request supervisor assignation to ACM.
Implement 1:1 and Feedback sessions with New Hires.
Request and obtain badges for New Hires.
Assist Agents in 30-day performance follow up.
Attend Quality Calibrations.
Integrate BEST T&D information to get certified.
Execute BEST T&D processes.
Proactively provide business solutions.
Prepare Top Call Driver material.
Analyse operations’ and clients’ needs.
Investigate new ways of facilitation.
Manage PPC and IEX systems.
Set Team’s Goals and Expectations.
Negotiate with the support areas interactions.
Participate in internal courses.
Control results through action plans.
Report continuous education compliances.

Trainer - Bilingual

Teleperformance