Imaging Administrative Assistant

Description

Atlanta Women’s Healthcare Specialists, LLC is seeking a detail-oriented, and dependable Imaging Administrative Assistant to join our growing team. This is an excellent opportunity to support our mission of empowering women through collaborative, patient-centered healthcare in a dynamic.

Essential Duties/Responsibilities:

Clinical Preparation & Patient Support

• Prepare patients for visits by reviewing schedules and checking RIS, prior images, BIRADS, and incoming reports.
• Retrieve mammogram folders from storage.
• Manage patient history sheets and incoming prior images using Nuance and Televox      systems.
• Note and track all images sent to other facilities in PenRad.
• Notify techs of ill or distressed patients and assist with arranging      transportation when needed.

Administrative & Front Desk Support

• Welcome and assist patients and visitors in person and by phone; respond to      inquiries or direct them appropriately.
• Check patients in and collect ID, insurance cards, and demographics when      necessary.
• Call all Imaging-only patients, including follow-ups for non-responsive      patients in Televox.
• Maintain reception and work areas in a neat, organized condition.
• Perform administrative tasks such as faxing reports, transcribing handwritten      information, proofreading, and sorting mail.
• Schedule appointments and assist with billing or payment processes as needed.
• Participate in emergency response procedures (e.g., call 911 and STAT team; assist as      needed).

Documentation & Records Management

• Complete all required documentation accurately.
• Burn and download CDs for release and incoming patient records.
• Manage the release and receipt of patient records in line with privacy protocols.
• Open, sort, and distribute incoming mail; deliver outgoing mail at end of day.

Equipment & Maintenance Supply

• Ensure workstation upkeep and cleanliness.
• Keep work areas clean and free from clutter.
• Stock and order office and clinical supplies as needed.

Team Support

• Provide backup support for front desk and ultrasound departments.
• Maintain consistent attendance to support patient care and facility operations.
• Perform other duties as assigned by supervisors or management.
• Knowledge of office policies and procedures to accurately answer questions from patients.
• Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records, stenography and transcription, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and correct usage of imaging terminology.
• Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Ability to maintain consistent attendance to assure that the client facility needs and patient needs are met.
• Ability to comply with all facility policies, procedures and practices.
• Ability to follow directions/instructions from supervisor.
• Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
• Skilled in organization, attention to detail, and task prioritization.
• Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skilled in understanding patient needs to provide exceptional customer service.

Requirements

Education And Experience:

• High school diploma or GED required, associate's degree or higher preferred.
• 2-3 years of previous administrative and clerical medical office experience.
• Experience with patient scheduling, insurance verification, and assessing and transferring phone calls.
• Experience operating office equipment.
• Experience in customer service field.

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, computer printer.
• Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.