Job Type Full-time Description

Location:

Remote

Are you EPIC?

Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD, our mission is to make healthcare more affordable by giving everyone a better way to pay. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:

Excellence: Always exceeding expectations!
Passionate: Executing with boldness!
Innovative: Pioneering a better way!
Collaborative: Together we win!

Join Our Revenue Operations Team as a Technical Project Associate:

Are you energized by solving complex technical puzzles and passionate about keeping revenue operations running seamlessly?

As a Technical Project Associate on our Revenue Operations team, you'll be the problem-solver who ensures our pricing configurations work flawlessly, and our internal teams get the support they need. If you're someone who gets satisfaction from collaborating across teams, troubleshooting system issues and building reliable configurations, this role is designed for you.

Key Responsibilities

Pricing Configuration & Management

End to end responsibility over the Price Change approval process and controls including ownership and maintenance of the Price Change Request Forms.
Build and maintain pricing configurations using Workflow tools to support revenue operations
Collaborate with internal teams to understand pricing requirements and translate them into system configurations
Test and validate pricing configurations to ensure accuracy and compliance
Document pricing processes and configuration changes for team reference

Technical Support & Troubleshooting

Investigate and resolve pricing errors in a timely manner
Perform root cause analysis on system issues and implement corrective actions
Coordinate with technical teams to escalate complex issues when necessary
Maintain detailed records of troubleshooting activities and resolutions

Help Desk & Ticket Management

Manage and respond to Hubspot help desk tickets from internal stakeholders
Prioritize and track ClickUp tickets through completion
Ensure timely resolution of support requests while maintaining high customer service standards
Communicate status updates to stakeholders and management as needed

Requirements

Bachelor's degree in Business, Information Technology, Healthcare Administration, or related field
Familiarity with JSON
1-3 years of experience in project coordination, technical support, or operations
Experience with workflow management tools and ticketing systems
Excellent written and verbal communication abilities
Proficiency in Microsoft Office Suite and project management tools

Benefits:

Medical, Dental, Vision Insurance
401k with 4% company match.
Time off: Unlimited PTO, 6 days of paid sick time, plus 6 paid holidays + 1 floating holiday (from the approved holiday list)
EPIC company culture

Salary Description $28.85-$35.00/hour, dependent on experience