Senior Customer Service Manager

Works with customers and/or internal product, technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements. Ensures provided support drives customer satisfaction, results in continual contract renewal and delivers business value added for both DN and the customer. In day to day business has ultimate responsibility for timely management of all problems, incidents and escalations.

� Provides CSM support for medium to large customers within an assigned region or area.

� Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle.

� Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or facilitates address of reported issues.

� Performs ongoing monitoring of DN internal service and systems to ensure customer satisfaction.

� Delivers customer-facing training / education on the company's products and features, including new product release information.

� Engages with customers or with customer-facing DN team members to understand product / service needs and expectations.

Required Qualifications

Diploma or equivalent work experience required.

Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Customer Service Management.

Good business English skills (Written and spoken).

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations