Surveillance Operator-CNB Full Time

Position Summary 

Under the direction of the Surveillance Manager, this position is responsible for monitoring interior and exterior areas of a property by closed circuit television cameras and maintaining visual records. Works closely with other departments such as security and IT, to ensure a coordinated response to any incidents. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. 

Key Accountabilities 

• Monitors, documents and reports violations, large cash/cash equivalents transactions, excluded and self-excluded guests and unauthorized access 
• Maintains logs and records; storing records for evidence purposes 
• Monitoring, documenting, and reporting on conditions of surveillance facilities and equipment 
• Communicates effectively with all appropriate operational departments 
• Builds strong working relationships with guests and team members 
• Ensures compliance with licensing laws, health and safety and other statutory regulations 
• Performs other duties as assigned  

Education and Qualification Requirements 

• High School Diploma or Post secondary education in criminology or a suitable combination of education and experience an asset 
• Minimum 1 year of work experience; experience in security or surveillance an asset 
• Computer proficiency 
• Keen eye for detail, with the ability to focus on monitors for long periods of time 
• Adherence to high standards, methods, and procedures  
• Inquisitive, investigative mind, able to identify suspicious behaviors /transactions and make sound judgments based on this; 
• Ability to multi-task and prioritize; 
• Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure; 
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick). 

Work Environment Considerations 

• Secure back-office environment, sitting and watching footage for long periods of time  
• The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.