Surveillance Supervisor

Cherokee Casino Fort Gibson is looking for a Surveillance Supervisor! In this role, you will be responsible for a wide range of duties, including acting as the primary point of contact for the Surveillance staff regarding emergencies and equipment malfunctions. You will work with various departments and agencies, such as Internal Audit, the Cherokee Nation Gaming Commission, and Security, to perform services and provide information. This role involves supervising and guiding employees, including creating schedules, tracking performance, issuing corrective actions, and participating in the hiring process. You will also be responsible for creating and analyzing reports on a weekly and monthly basis.

• Act as the initial point of communication for the Surveillance staff regarding emergencies, suspicious activity, and equipment malfunctions.
• Interact professionally with all levels of management and other agencies to provide information and process requests.
• Create, analyze, and submit weekly audit reports concerning policy violations.
• Engage in two-way communication with all levels of Surveillance staff regarding daily operations.
• Ensure all projects and tasks meet departmental standards and deadlines.
• Coach, engage, and discipline employees, including issuing corrective actions.
• Track job performance and attendance, and issue annual performance appraisals.
• Create and manage employee schedules to ensure maximum efficiency.
• Ensure all regulatory standards are maintained.
• Create reports detailing departmental productivity statistics.
• Participate in the hiring process, including interviewing candidates.
• Remain fully versed regarding all regulatory standards, such as NIGC MICS and CNGC TICS.
• Adhere to confidentiality regarding sensitive information.
• Handle prompt notification of any system or equipment malfunction.
• Inspect and maintain proper chain of custody and storage procedures for all video evidence

• Associate's Degree in a related field and completion of the Surveillance Professional Development Series within the first 6 months of employment.
• At least 4 years of relevant leadership experience supervising others.
• Experience in preparing and/or reviewing investigative reports.
• Experience with Video Management software (e.g., Milestone, ONSSI, Genetec) and other IP related surveillance tools.
• Cherokee Nation Gaming and/or Oklahoma Horse Racing Commission License required.
• Working knowledge of NIGC, CNGC, OHRC, and State Compact standards and regulations.
• Familiarity with departmental policies and procedures for topics like Gaming Operations, Security, and Food and Beverage.
• Proficiency with Microsoft Office (Word, Excel, Power Point, Visio), iView/iTrak reporting software, and other related casino reporting software.
• Must be able to lift and carry 10 lbs

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.