Guest Service Associate

Description

Does the idea of earning unlimited commission and generous bonuses motivate you to succeed?

Do you thrive in a fast-paced, guest-focused, results-driven environment?

At European Wax Center – Arlington Highlands, we are proud to be the industry leader in out-of-home waxing. As a Guest Service Associate (GSA), you’ll be at the heart of the guest journey, delivering an exceptional guest experience, educating guests on the benefits of Wax Passes, and managing reservations to keep our center running at its best. Our best-in-class training will give you all the tools you need to succeed, and our commission + bonus structure ensures that the more you achieve, the more you earn. With your help, we’ll give every guest a reason to Walk In, and Strut Out.

In this role, you will:

• Delight Guests: Provide a warm, welcoming first impression and guide guests through their entire visit.
• Drive Wax Pass Sales: Confidently educate guests on the benefits of Wax Passes and pre-paid packages while meeting and exceeding sales goals.
• Manage Reservations: Ensure appointment books are accurate, optimized, and running smoothly to maximize center productivity.
• Support Center Success: Assist with guest check-in and check-out, promote seasonal offers, and ensure the lobby experience is flawless.
• Grow Your Career: Receive continuous training, recognition, and advancement opportunities as you develop into a sales and service leader.

Our Core Values: 

• We Care About Each Other
• We Do The Right Thing
• We Delight Our Guests
• We Have Fun While Being Awesome

WHAT’S IN IT FOR YOU?

• 401(k) Retirement Savings Plan
• Medical, Dental, Vision, and Disability Insurance
• Paid Time Off
• Discounts on waxing services and retail products
• Free waxing during Wax Associate Training
• Best-in-class training and continuous education
• Advancement opportunities for those wanting to further their career

Requirements

 We’re looking for team members who are fantastic at customer service and even better at sales. The ideal Guest Service Associate has proven success in commission-based roles, thrives in guest-facing environments, and is excited to connect guests with the benefits of waxing.

• Sales Experience Required – Previous success in a commission-based role, with a track record of meeting or exceeding sales goals.
• Customer Service Excellence – Ability to create memorable, positive experiences while handling guest needs with professionalism and care.
• Beauty Industry Preferred – Prior experience in beauty, cosmetics, or personal care sales is strongly preferred.
• Goal-Oriented & Motivated – Driven by results, confident in recommending Wax Passes, and motivated by earning commission and bonuses.
• Outgoing & Engaging – Builds trust quickly, communicates clearly, and brings positive energy to every interaction.
• Organized & Detail-Oriented – Skilled at managing reservations, multitasking, and supporting a busy lobby environment.
• Professional & Reliable – Dependable, flexible, and available to work mornings, evenings, and weekends.