Resident Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Resident Engineer position is part of Juniper Global Delivery Services team for Core, Edge & Access, and Aggregation networks. This position is a highly technical role, providing post-sales support of Junipers Network Products. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer’s network. This role requires close integration of efforts between Services, Development Engineering, Product Management and Sales.

This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues.

What you’ll do:

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design.
Identify, research, and resolve technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors. Exercises good judgment in selecting methods and techniques for obtaining solutions.
Assist customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations.
Work internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment.
Work closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network. Acts as a customer technical liaison for Juniper Networks support and development teams.
Work closely with colleagues and customer personnel to help test, design, and plan for deployments of new products and features.
Work as a Technical Consultant for major network deployments and migrations where responsibilities includes delivery of Professional Services milestones including creation of high level and low level design documentation, migration planning, product integration and acceptance.
Provide deployment guidance to ensure that implementations are consistent with design specifications.
Apply extensive industry experience to improve network performance and proactively analyse potential enhancements. Evaluating technical specifications for interoperability.
Assist customer/Partner in the development and testing of new features and solutions.
Network with senior internal and external personnel in own area of expertise to expand knowledge base.
Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried.
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried.
Document network design requirement and update design document time to time.
Validation of MOP’s and assisting partner and customer during migration/implementation.
Adhere to Juniper process and provide best practices to help customer optimize/design network with worldwide trend/solutions.
Proactive alerts on security threats, compliances, bulletins & procedures.

What you need to bring:

Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience. Proven experience in designing and managing large service Provider networks.
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
Good Junos skills and understanding of product architectures.
Good Service Provider background, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment.
Strong customer interface and presentation skills.
Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer.
Effective written communications as the status of Design projects and network problems must be regularly communicated.
Demonstrated ability to manage multiple projects and work calmly under pressure.
Excellent knowledge of TCP/IP fundamentals
Strong on Routing protocols & MPLS knowledge e.g. ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE
Understanding on VPN technologies (e.g. L2VPN, L3VPN, VPLS)
Layer 2 protocols and technologies such as POS and Ethernet
Strong knowledge on Class of service, HQOS
Certifications – JNCIP/JNCIE or CCNP/CCIE is a strong plus.
Hands-on knowledge on Juniper Hardware: MX, QFX, PTX, SRX series is a strong plus.
Strong communication, presentation and interpersonal skills.

Other expectations and capabilities:

Analyse Information - Gathers and analyses the most critical information needed to understand problems. Analyses problems and issues from different points of view, breaks down problems into manageable components and determines root causes.
Demonstrate Professional Judgment - Applies accurate logic and common sense in coming to conclusions, recognizes the implications and risks of actions and decisions. Makes timely decisions on problems/issues requiring immediate attention and chooses courses of action that are uniform with policies, procedures, and rules.
Understand Quantitative Data – Demonstrates an understanding of the use and interpretation of key quantitative/financial measures. Uses quantitative information to draw accurate conclusions and guide actions.
Address Customer Needs - Asks questions and seek feedback from customers to accurately identify customer requirements, expectations and needs. Addresses customer needs by involving the right people (resources) at the right time and periodical follow ups.
Achieve Expected Results - Shows strong commitment to achieving meaningful results. Takes timely action to address important issues.
Support Performance Improvement - Ensures that outputs, products and services are of high quality. Identifying and suggesting processes and practice improvement ideas through appropriate metrics and data.
Build Relationships - Builds good rapport with people throughout the organization. Relates to others in an accepting, positive and respectful manner, regardless of their organizational level, personality, or background.
Demonstrate Integrity - Sincere and acts in accordance with stated policies and practices and completes related training.
Adapt and Learn - Demonstrates adaptability to changing needs, priorities or opportunities, recovers quickly from setbacks and willing to incorporate feedback.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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