Client Experience Specialist - Community Medicine

Description

Join Our Team as a Client Experience Specialist!

At the San Francisco SPCA, we believe in creating a world where all animals and people thrive together. Our Community Medicine department is expanding, and we are looking for a passionate Client Experience Specialist to join our mission-driven team. This role is perfect for someone who is dedicated to making a difference in their community, who sees the good in others, and who is committed to delivering high-quality care to those who need it most.

Why Work with Us?

As a Client Experience Specialist with the San Francisco SPCA, you will play a crucial role in ensuring that all members of our community—whether human or animal—receive the best possible care in an atmosphere of compassion and empathy. You will be the first point of contact for clients seeking veterinary care through our Spay/Neuter Clinic, Mobile Vaccine Clinic, Community Veterinary Clinic, and Community Cats Program. You will help to ensure that everyone, regardless of background or financial status, receives the care they need, all while being part of a team that values community, kindness, and making an impact.

What You’ll Do:

• Be the face of compassionate care: Greet clients with warmth and professionalism, whether in person, over the phone, or through online communications.
• Create a welcoming space: Ensure that each clinic and community program environment fosters a positive and respectful atmosphere for both pets and people.
• Support our mission: Provide accessible care to underserved communities, helping to prevent disease, reduce animal abandonment, and promote wellness for all animals.
• Collaborate with a dedicated team: Work alongside community leaders, veterinary professionals, volunteers, and fellow team members to offer high-quality services to our diverse clientele.
• Help spread the word: Engage with clients through outreach, ensuring that they are aware of the services we offer, including follow-up communication and education.
• Work with integrity: Uphold our commitment to ethical practices, providing care and service without judgment while maintaining confidentiality and professionalism.

Requirements

What We’re Looking For:

We’re seeking someone who:

• Is deeply committed to the well-being of both animals and people, and believes in the power of accessible care to change lives.
• Has a strong desire to work in a community-focused role, building lasting relationships with clients and fostering trust in every interaction.
• Can handle sensitive situations with compassion, especially when it comes to communicating financial aspects of care or navigating difficult circumstances.
• Enjoys a fast-paced, dynamic environment and can manage a variety of tasks efficiently, from client registration to outreach and clinic support.
• Has excellent communication skills and a friendly, welcoming personality.
• Is available to work regularly on weekends and other shifts as needed to support the needs of our community.

Additional Qualifications:

• High School Diploma or GED required.
• At least 2 years of relevant experience or 2 years of college education preferred.
• Veterinary clinic or animal care experience a plus.
• Fluency in Spanish, Mandarin, or Cantonese is a bonus.
• Ability to lift up to 50 pounds and work in a shelter/animal hospital environment.

Compensation:

The starting hourly wage for this position depends on the depth and breadth of experience. The expected range is$25 - $30 per hour.

Why Join Us?

At the San Francisco SPCA, you'll be part of a team that truly values each person’s unique contributions. We offer a collaborative, supportive environment where your work makes a direct impact on both the animals and the people we serve. In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and more!

Equal Opportunity Employer:
The SF SPCA is an Equal Opportunity Employer and conducts background checks and drug screenings, as applicable.