Growth and Strategy Manager

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Key Points

• Newly created role to support business growth
• Flexible working options including Hybrid working arrangements
• Fantastic opportunities for career growth and personal development

The Role

We are seeking a commercially astute, strategically bold, and execution-driven category leader to transform our Value-Added Products & Services (VAPS) business into a high-performing, customer-centric growth engine. The portfolio currently focused on wipers, cabin filters, and rain repellent is set to double in size over the next five years through channel excellence, portfolio innovation, and market expansion.

This role holds full commercial and strategic responsibility for the VAPS category, shaping its direction, driving omni-channel sales performance, and embedding solution-selling into every customer interaction. Working closely with the Head of Centre of Excellence and the Operations Team, the Category Manager will lead the shift from incremental upselling to a fully integrated, insight-led, omni-channel growth strategy building new products, channels, and customer segments while delivering outstanding financial results. Key duties and responsibilities include:

• Lead the category growth plan with full P&L responsibility
• Drive omni-channel sales performance, including a new digital growth engine
• Expand the portfolio through customer-led innovation and supplier partnerships
• Build category capability in the field and inspire solution-led selling
• Influence at all levels from frontline teams to senior leadership

Why This Role Matters

This is a category growth leadership role with genuine scope to shape the future of our Value-Added Products & Services. You will be given the commercial ownership, strategic influence, and delivery accountability to make a visible, measurable impact on both the business and the customer experience all while working alongside the Head of Central Operations to drive one of the company’s most exciting growth ambitions.

Why O’Brien

O’Brien is Australia’s market leader in vehicle glass repair and replacement part of the global Belron group operating in over 35 countries. Our AutoGlass division combines the stability of an industry leader with the energy of a business in transformation. We’re investing heavily in digital capability, customer experience, and operational excellence, giving you the tools, resources, and backing to deliver big ideas at scale. Here, you’ll join a high-performance, values-driven culture where collaboration, care, driven and genuine being our values aren’t just words they’re how we work every day.

This is a rare chance to own a high-profile category with full commercial accountability, big growth ambitions, and the backing to make them happen. You’ll shape the way customers experience our value-added products and services and see your impact in every result.

The Perks

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

• Flexible working including Hybrid working arrangements and ability to work from Corporate Head Office, Service Centres and other O’Brien locations
• Ongoing reward and recognition programs
• Ongoing learning and development opportunities
• Community service/volunteering leave and giving back opportunities
• Employee discounts with O’Brien services and our corporate partners

What we are looking for

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when finding and growing our team members. If you fit the DNA, you’ll fit here. In conjunction we are needing someone with:

• Proven record of delivering multi-year commercial growth in a product or category leadership role
• Direct experience with P&L accountability and strategic category management
• Background in omni-channel sales strategy, with demonstrable results in both physical and digital environments
• Strong track record of innovation, from concept through to commercialisation
• Exceptional influencing skills across diverse stakeholder groups
• Experience of both online and offline sales
• A track record in developing and implementing effective sales and procurement strategies to achieve business objectives and growth
• Self-awareness with a commitment to ongoing personal and professional development
• Computer literacy includes advanced skills in Excel and PowerPoint
• Inspirational, driven and dynamic leader

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.