Mortgage Servicing Specialist
Merchants Bank IN
Office
Carmel, IN, US
Full Time
Description
Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building.
After one year as a Servicing Specialist, you will know you were successful if you are able to do the following confidently and independently:
- Reviewing and processing loan documents after closing for completeness and accuracy.
- Receiving and managing customer calls via incoming Customer Service Lines.
- Track all loan related insurance requirements.
- Validate insurance coverage amounts according to bank and local requirements.
- Assist with tax and insurance payments on escrow accounts.
- Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
- Book first mortgages and HELOCs on servicing platform.
- Analyze data and research issues and exceptions while making or recommending appropriate changes.
- Process incoming and outgoing mail items.
- Produce and mail late notices and monthly statements, sort, and process payments.
- Set up ACH plans upon receipt of authorization forms.
- Prepare and send payoff statements and process incoming payoff proceeds.
Requirements
What we are looking for...
- A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred.
- Requires at least a high school diploma or GED from an accredited institution.
- Strong organizational skills required with the ability to prioritize work to meet deadlines.
- Must demonstrate excellent verbal and written customer service skills.
- Requires proficient knowledge of MS Word, Excel, and Outlook.
- Previous mortgage loan servicing experiences strongly preferred.
- Previous banking experience preferred.
Mortgage Servicing Specialist
Office
Carmel, IN, US
Full Time
August 20, 2025