Operations Leader

Company Overview:

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list! 

 Milestone Technologies is seeking an experienced Lead, Operations to join our Application Support team.

 How You Will Make an Impact:

An Operations Lead's impact on a team's progress is significant, as they provide direction, support, and the necessary resources to ensure that the team functions optimally and achieves its objectives efficiently and effectively. Your contribution will be vital in maintaining high standards of product/project excellence and user/client satisfaction.

 Roles and Responsibilities:

·       Should be able to manage distinct processes/projects like Operations, Database, Storage (SAN L3), OBIEE, Development Teams, and InfoSec Teams.

·       Drive Weekly, Monthly and Quarterly Business Review calls to perfection.

·       Conducting Incident Report/Root Cause Analysis for any incidents that may occur.

·       Ensuring timely delivery of Development Sprint milestones.

·       Establishing departmental goals, and guiding teams to reach targets.

·       Managing IT budgets, forecasting expenses, and ensuring cost-effectiveness.

·       Strategically planning, executing business expansion initiatives, and ensuring operational efficiency.

·       Timely resolution of customer requests via ticketing tool (JIRA or other), chat, or emails ensuring they are on track with their projects and responsibilities.

·       Upholding P1/P2 SLA commitments.

·       Coaching team members, fostering professional growth, and identifying training needs.

·       Engaging in Request for Proposals (RFP) projects.

·       Collaborating closely with the local team to align objectives with the company's global vision.

Requirements:

 ·       8-10 years proven experience in Operations Management.

·       Familiarity with development projects like Java/.NET, tools, and processes.

·       Strong analytical and problem-solving skills with attention to detail.

·       Excellent communication skills and ability to work collaboratively in a team environment.

·       Strong knowledge of Strategic planning, Resource allocation, Team Leadership, Process Involvement, Communication and Coordination, Performance evaluation, and Adaptability and Change Management.

 Nice to Have:

·       Tableau or relevant tools for Reports.

·       ITIL V4 certification