Front Office Coordinator

Description

GENERAL SUMMARY OF DUTIES: 

Coordinates operations and activities of the office as assigned. 

ESSENTIAL FUNCTIONS:

1. Oversees daily office operations and delegates to staff based on business needs.

2. Developing guidelines for work prioritization including but not limited to:

• Appointment Scheduling
• Patient Flow
• Charge Entry
• Cash Control
• Reconciliation
• Staffing/Staff management

3. Ensures positive customer service atmosphere.

4. Investigates and communicates patient complaints to Office Manager and/or Physician.

5. Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.

6. Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.

7. Maintains knowledge of action to take regarding employee exposures/incidents.

8. Facilitates communications between the office manager and/or other offices.

9. Coordinates communication with Business Services.

10. Communicates to staff and patients about operational procedures to include appointments.

11. Performs reception or other duties as necessary.

12. Maintains strictest confidentiality.

13. Performs such other work-related work as assigned.

Requirements

EDUCATION:

High school diploma or GED, Associates Degree preferred

EXPERIENCE:

1-2 years experience in a supervisory role preferably in a healthcare setting.

REQUIREMENTS:

None.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Knowledge of organization policies, procedures.

2. Knowledge of computer system and applications.

3. Skill in gathering, analyzing and interpreting information.

4. Skill in written and verbal communications.

5. Ability to exercise initiative, problem solving and decision-making.

6. Ability to apply policies and principles to solve every day problems and deal with a variety of situations.

7. Ability to work effectively with patients, staff, co-workers and the public.

8. Ability to identify problems and recommend solutions.

9. Ability to establish priorities and coordinate work activities