Lifestyle Coordinator & Concierge

Description

Join our Team! Leland Management is seeking an experienced Lifestyle Coordinator / Concierge in the Clermont area with excellent customer service skills and a magnetic personality. Hours can vary depending on the needs for coordinating with concierge scheduling and events, competitive pay, and great benefits such as health insurance, retirement planning, and professional development opportunities. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 15 consecutive years, including winning first place in our category for 2022! We want to meet enthusiastic candidates with fresh ideas and the organizational skills required not to leave anything about an event to chance. The position is full-time (Monday thru Friday from 8:30am to 5:00pm and every 3rd weekend) with competitive pay and excellent benefits.

SCOPE OF POSITION:

Community success involves financial, infrastructural, technological, and lifestyle components working together to create the highest standard of community living for our residents. Leland is proud to have created and enhanced many of Florida’s most desirable lifestyle communities, including the best retirement, active adult, and family-friendly communities in the state. Our team’s commitment to innovation, resident engagement, and community culture is what sets us apart from our competitors and gives us the key to developing lasting relationships in all of our communities.

POSITION SUMMARY: 

The Lifestyle Coordinator is responsible for developing, coordinating, and implementing social, educational, and entertaining programs, activities, and clubs to enhance the overall community lifestyle of our residents. Creating and nurturing unique relationships with each resident to assure the community’s needs and desires are met is key to being successful in this position. 

This position requires part-time concierge duties. Must be capable of performing position duties with minimal direct supervision.

QUALIFICATIONS:

• Proven experience in program development and event planning.
• Ability to interact and build relationships with our active-adult residents.
• Demonstrate strong creative and organizational skills.
• Possess impeccable communication skills, including the ability to lead presentations, meetings, and group activities.
• Proficient in Microsoft Office Suite, SharePoint, social media management, and mass email communication platforms. 
• Maintain a positive attitude and remain professional under all circumstances.
• Ability to stand/walk for up to 8 hours a day.
• Ability to occasionally lift/carry approximately 30lbs.

RESPONSIBILITIES:

• Ensure adherence of the community’s governing documents with special attention to its Lifestyle Programming guidelines.
• Lead by example, encourage teamwork, and promote Leland Management’s company philosophy in your onsite location.
• Maintain a Lifestyle Program that reflects the varied interests of the residents and provides enriching social opportunities.
• Develop, plan, and produce all event and activity related operations.
• Source and negotiate with event-related vendors and suppliers.
• Determine a customized marketing strategy for all event/activities.
• Design and produce attention-grabbing event-marketing flyers, newsletters Lifestyle’s provides all the information to the publisher on time so newsletter can be printed accordingly, and other materials to attract and encourage participation.
• Coordinate necessary permits with governing entities for applicable community events.
• Engage with local businesses to secure sponsorship to help support an annual program of events.
• Analyze the success and areas of opportunity of events and prepare reports.
• Prepare a Lifestyle-specific annual budget and ensure adherence. 
• Purchase and maintain an adequate supply of materials/equipment for regular activities, keeping within budgetary guidelines, and manage a complete inventory checklist.
• Establish and maintain good relationships and communicate effectively with residents and their families.
• Strengthen local community involvement through promotion of volunteerism among members of the community. Encourage the residents' family members to volunteer and be part of the activities. Recruit, train, and supervise all volunteers to assist with large events.
• Enhance open communication with residents by utilizing programming surveys and activity questionnaires.
• Provide website content updates and produce weekly eblasts. 
• Update SharePoint according to company standards.
• Update and maintain an online event calendar. 
• Politely greet and assist visitors to the office.
• Oversee private event reservations and club activity schedules. 
• Facilitate a walkthrough with members who reserve Clubhouse.
• Inspect facility space after each event.
• Coordinate cleaning/restaging of facility space.
• Coordinate and assist Maintenance and other staff members for event set up. i.e. chairs, tables, dance floor. (Ballroom set up and breakdown)
• Understand and apply all safety, security, and emergency procedures. 
• Additional duties as assigned by Association Manager.