Host/Hostess

Description

Position: Host / Hostess 

Reports to: Front of House Manager 

FLSA Status: Non-Exempt 

OUR MISSION: To deliver unparalleled hospitality and five-star quality care in an independent living resort setting, ensuring a professional and fulfilling experience for all residents. 

Position Summary: 

Symphony Park, a distinguished Independent Living Resort, is seeking a gracious and organized Host/Hostess to join our Food and Beverage team. This role is key to our resort's dining experience, as the Host/Hostess is the first point of contact for our guests in our restaurants. The ideal candidate will have a welcoming demeanor, excellent communication skills, and a passion for providing high-quality hospitality to our residents and their guests. 

Essential Job Functions: 

• Greet guests warmly and provide them with exceptional first impressions. 
• Manage restaurant reservations and seating arrangements, considering guests' preferences and special needs. 
• Coordinate with the waitstaff to ensure efficient seating and guest satisfaction. 
• Assist residents who have mobility needs and assistive devices. 
• Maintain a clean, organized, and welcoming entrance area. 
• Handle guest inquiries and provide information about our dining venues and menu offerings. 
• Manage a waitlist during busy times, providing accurate wait times and monitoring the flow of guests. 
• Assist in setting up dining areas and private event spaces as needed. 
• Address and resolve guest concerns with empathy and professionalism. 
• Collaborate with other Food and Beverage employees to ensure a seamless dining experience. 
• Stay informed of events and promotions within the resort to inform guests. 
• Encourages teamwork through cooperative interactions with co-workers and other departments. 
• Attends training courses at community and maintains up to date monthly, quarterly, and annual training. 
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents. 

Experience Qualifications & Skills: 

• Previous experience in a host/hostess role, ideally in a high-end restaurant or hospitality environment. 
• A friendly, outgoing personality and a professional appearance. 
• Basic computer skills for managing reservations and seating software. 
• Flexibility to work different shifts, including evenings, weekends, and holidays. 

Physical Demands: 

• Walk/Stand – must be able to continuously walk and stand 
• Environment Condition – must be able to perform work both inside and outside 
• Sit – sit infrequently 
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds 
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds 
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds 
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available 
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis, may require frequently manipulating weights of 25 pounds or more. 
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less. 
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck while, manipulating weights of 25 pounds or more. 
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more. 
• Sensory Vision – must be able to read clearly with or without corrective lenses 
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices. 
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.