Client Services Manager, San Mateo

Description

AGENCY OVERVIEW:

Jewish Family and Children's Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

Seniors At Home offers a wide range of services to help older adults live safe, healthy, and independent lives, including home care, personal assistant services, companionship, and specialized dementia and palliative care. We provide the Bay Area’s leading continuum of care for aging adults.

POSITION SUMMARY:

Under the supervision of the Director of Home Care, the Client Services Manager plays a central role in ensuring high quality, compliant, and compassionate delivery of non-medical home care services within the Seniors at Home (SAH) program. This role is responsible for the onboarding and assessment of private pay clients, development of individualized care plans, caregiver supervision, compliance with the California Department of Social Services (CDSS) Home Care Services Bureau (HCSB) requirements, and overall client relationship management.

COMPENSATION AND BENEFITS:

• Salary Range: $70,000-$80,000 (depending on experience)
• Employment Type: full-time position with benefits
• Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
• Cafeteria plan with medical, dental, vision, FSA, Employer-paid life, and disability insurance
• 16 holidays (10 federal and up to 6 Jewish holidays), annually
• 3 weeks of vacation and 2 weeks of sick leave, annually

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct initial in-home and pre-discharge assessments to determine client needs
• Serve as the primary contact for assigned clients, providing ongoing communication and support
• Supervise caregivers assigned to caseload, ensuring full compliance with CDSS Home Care Aide Registry requirements
• Conduct in-home supervisory visits, performance evaluations, and documentation of staff performance observations
• Maintain timely and accurate documentation in the agency’s client management system
• Participate in the on-call rotation for urgent client or caregiver needs outside of business hours
• Travel as needed throughout service area for client visits, caregiver supervision, and community outreach
• Build and maintain referral relationships with hospitals, facilities, and community organizations

JOB QUALIFICATIONS:

• A Bachelor’s degree in Social Work, Nursing, Gerontology, Human Services, Public Health, or related field is required
• Minimum of 3 years’ experience in home care, aging services, or related healthcare field
• Familiarity with California CDSS Home Care Organization (HCO) regulations required
• Prior experience conducting assessments and supervising caregivers strongly preferred
• Bilingual fluency in Russian and/or Tagalog is desirable
• Intermediate proficiency in Microsoft Office Suite; Experience with Electronic Health Records ( E H R) and home care scheduling or compliance platforms is preferred
• Exceptional written and verbal communication skills. Able to clearly and professionally convey information, navigate sensitive conversations, and represent the agency with stakeholders
• High emotional intelligence, cultural competence, and previous experience in supervising caregivers or front-line staff, is preferred
• Valid California Driver’s License, access to reliable transportation, and proof of automobile insurance coverage is required

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.