Desktop Support Engineer

Company Description

MSRcosmos is a fast-growing global IT services company with unmatched capabilities across the entire service value chain of cloud solutions, data & AI, intelligent automation, and enterprise applications. Our unwavering commitment to “Promise delivered” is manifested through our steadfast dedication to delivery excellence, pathbreaking solutions, highly differentiated talent, and a methodical approach. This belief has enabled MSRcosmos to become a preferred partner of choice for numerous clients across diverse industries worldwide.

Job Description

Job Title: Desktop Support Engineer
Location: Cleveland, Ohio (Day1 Onsite)
Duration- 3 Months

Mandatory Skills:
•    Advanced troubleshooting skills for Windows-based end-user computing.
•    Experience with ticketing systems (e.g., ServiceNow).
•    Proficiency in Cloud Infrastructure.
•    Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
•    Effective Communication and customer service skills.
•    Ability to work collaboratively in a team environment.
•    Analytical Thinking and problem-solving abilities.
•    Proactive system monitoring and issue detection skills.
Qualifications:
•    Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
•    2-5 years of experience in desktop support and network engineering in an enterprise environment.
•    Strong understanding of cybersecurity best practices.
•    Ability to handle multiple tasks simultaneously and work independently.
Preferred Skills:
•    Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
•    Experience in developing and implementing Knowledge Based Engineering(KBE).
•    Understanding of Infrastructure Design and hardware/software systems.
•    Familiarity with remote troubleshooting techniques.
•    Experience with process standardization initiatives.

Additional Information

All your information will be kept confidential according to EEO guidelines.