ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

SALARY:$84,500-$105,600

BENEFITS:

PTO
Vision
Dental
Health
401k
Sick time

POSITION SUMMARY:

The HR Shared Services Manager leads HR operations that ensure data accuracy, benefits administration, credentialing compliance, and effective service delivery across the employee lifecycle. This role oversees the HR Operations Supervisor, Benefits & Compensation Specialist, and Credentialing Manager to ensure aligned, accountable performance. It also drives HRIS management, process improvement, data reporting, and dashboard development. Through cross-functional coordination and systems leadership, the manager ensures timely, accurate, and compliant HR support organization-wide, and leads HR’s payroll preparation and timecard oversight.

ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include but are not limited to conducting research, analyzing data, and completing requests for information. Ensures compliance with audits, annual training, performance management, and reporting. Provides consultation for process standardization, implementation assistance, compliance, and training opportunities. Collaborates cross departmentally with department leadership as needed.

MAJOR AREAS OF RESPONSIBILITIES:

Team & Operational Leadership

Supervise and support three direct reports: HR Operations Supervisor, Benefits & Compensation Specialist, and Credentialing Manager.
Establish performance goals, provide regular coaching, and ensure functional accountability across data, benefits, credentialing, and lifecycle transactions.
Ensure each sub-area meets defined service standards, compliance obligations, and operational deliverables.

HR Systems & Data Governance

Oversee the accuracy and consistency of employee data in HRIS (UKG), including position control, organizational hierarchy, compensation fields, and employment status changes.
Implement quality controls that achieve a 98%+ accuracy rate and support downstream payroll, reporting, and compliance functions.

Credentialing Oversight

Oversee credentialing operations to ensure timely onboarding, recredentialing, and compliance for licensed providers and clinical staff.
Partner with Compliance and Medical Affairs to maintain accurate provider rosters and meet payer credentialing requirements.

Benefits & Compensation Administration

Manage benefit operations through the Benefits & Compensation Specialist, ensuring seamless open enrollment, life event processing, and compliance with ACA and COBRA.
Stay informed on emerging benefit trends and employee needs, collecting data and providing recommendations to senior leadership in advance of annual enrollment.
Ensure that salary changes (e.g., promotions, merit adjustments) are accurately documented and processed in alignment with compensation structures and payroll preparation timelines.

Payroll Preparation & Timekeeping Oversight

Serve as HR’s lead for payroll readiness: validate timecard approvals, ensure data completeness, and coordinate payroll inputs for Finance.
Identify and address recurring errors, partnering with supervisors and Finance to ensure payroll accuracy and timeliness.

Service Delivery Excellence

Oversee the HR ticketing system and workflow management, ensuring employee and manager requests are addressed within SLA targets and escalations are resolved efficiently.
Continuously evaluate and improve service operations to enhance turnaround time, clarity, and employee satisfaction.
Provide guidance and collaborate on efficient delivery systems and best practices for new hire onboarding and orientation, ensuring consistent and high-quality employee experiences across all locations.

Compliance & Reporting

Ensure full compliance with HR-related regulations (e.g., I-9s, FLSA, ACA, licensure tracking, credentialing standards).
Prepare and deliver workforce reports and dashboards to HR leadership, supporting data-driven decisions on headcount, turnover, and compliance.

EDUCATION/LICENSURE:

Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field required; Master’s degree preferred.

Knowledge, Skills, Abilities, and other Qualifications:

Minimum of 5 years of progressive HR experience, including at least 2 years leading people, systems, or credentialing processes.
Prior experience in an HR office or shared services setting required; direct experience in HR operations, benefits, credentialing, or payroll support strongly preferred.
Proficiency with HRIS platforms (UKG preferred), including data management, reporting, and workflow configuration.
Demonstrated understanding of payroll preparation principles and regulatory requirements.
Strong knowledge of process improvement practices, with experience applying techniques that streamline workflows and improve service quality.
Familiarity with credentialing standards, payer requirements, and clinical provider onboarding strongly preferred.
Demonstrated success in managing multi-functional HR teams and delivering measurable results tied to compliance, operational efficiency, or workforce satisfaction.
Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency, and demonstrated competence in working with persons of color and the LGBTQ+ community.
Excellent organizational, interpersonal, and communication skills, including the ability to prioritize competing demands and work independently in a fast paced, growth oriented environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and familiarity with databases, reporting tools, and HR technology systems.
Ability to maintain strict confidentiality and demonstrate sound judgment in sensitive situations..

Maintain confidentiality.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA